Jessica Richards

Head of Market Development, Payments

At NatWest, Jessica leads the payments strategy as well as regulatory, industry and external engagement across the payments market. Her team is the focal point for the Bank’s payments strategy and strategic insights, as well as engagement across the industry where NatWest processes 1 in 4 payments in the UK. She sits on a number of industry Boards on behalf of NatWest.

Jessica has spent the last ten years at the heart of the payments industry. As a Director at Payments UK and subsequently UK Finance, she was responsible for stakeholder engagement across the payments and wider banking industry. She led the team covering strategy, governance and membership during a period of significant change for the industry, which included the launch of the PSR, PSD2, Open Banking and the establishment of Pay.UK. She ran the Industry Board and also represented the UK at the European Payments Council in Brussels.

Jessica has over twenty-five years senior level experience in financial services including investment banking at Morgan Stanley. She has a MEng from Oxford University and an MBA from London Business School.

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