We’re pleased to launch our latest innovation ‘Agile Markets Connect’. By embedding Symphony’s collaboration platform into our single-dealer platform, Agile Markets, we’re now able to deliver real time, context-driven communications to our customers. 

Agile Markets serves over 6,000 clients and the workflows of internal trading, sales and back office teams. The integration means that our sales team can set market alerts that can be received real-time on Symphony, and link directly into Agile Markets. Customers can easily communicate with us wherever and whenever they need us most. The context of the conversation is embedded in their own workspace, saving time, improving productivity and reducing the risk of errors during their time-critical workflow.

Theodore Sirota, Product Manager of Cross Product Sales at NatWest Markets explains: “This is true Digital Voice in the most interactive sense. Symphony’s embedded collaboration platform combined with NatWest Markets’ Agile Markets, creates a customer experience that is truly immersive.”

Duncan Maccabe, UK Corporate FX Sales adds: ‘It’s a game changer. We have a really diverse customer base, and most of them don’t have a regulatory compliant chat application. We’re now able to reach so many more people, while having real-time interactive capability.”

Symphony CEO, Brad Levy, said: “We are proud to partner with Natwest Markets as they increase productivity and deliver a modern experience to their Agile Markets clients through Symphony’s embedded collaboration platform.”

We presented the Agile Markets Connect innovation at Symphony Innovate on 23rd May 2023. Watch it here

Rates, currencies and certain financing products are provided by NatWest Markets Plc and its subsidiaries. For more information please visit our ring-fencing page.

Some Agile Markets services are for sophisticated investors only.

This article has been prepared for information purposes only, does not constitute an analysis of all potentially material issues and is subject to change at any time without prior notice. NatWest Markets does not undertake to update you of such changes.  It is indicative only and is not binding. Other than as indicated, this article has been prepared on the basis of publicly available information believed to be reliable but no representation, warranty, undertaking or assurance of any kind, express or implied, is made as to the adequacy, accuracy, completeness or reasonableness of the information contained in this article, nor does NatWest Markets accept any obligation to any recipient to update or correct any information contained herein. Views expressed herein are not intended to be and should not be viewed as advice or as a personal recommendation. The views expressed herein may not be objective or independent of the interests of the authors or other NatWest Markets trading desks, who may be active participants in the markets, investments or strategies referred to in this article. NatWest Markets will not act and has not acted as your legal, tax, regulatory, accounting or investment adviser; nor does NatWest Markets owe any fiduciary duties to you in connection with this, and/or any related transaction and no reliance may be placed on NatWest Markets for investment advice or recommendations of any sort. You should make your own independent evaluation of the relevance and adequacy of the information contained in this article and any issues that are of concern to you.

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