Here are some of the things we already do to protect you against scams:
In our Online banking and Mobile app there are now warnings & advice when you pay money to a new payee.
In higher risk circumstances we may perform additional checks on payments that you request, often getting in touch to check details and give advice on the signs of a scam.
We educate you through promotion of the industry Take 5 initiative to raise awareness of scams and how to deal with them.
Our colleagues are trained to spot payments which customers believe to be genuine but are actually scams.
Find out more on our approach to fraud prevention page.