Telephone calls security

Who’s really on the end of the line?

Talking to callers is a security minefield. Forewarned is forearmed.

Always remember

Think before you share information - fully consider the implications of divulging information to someone you do not know - however compelling the reason or purpose.
Challenge unusual requests - understand what information you are being asked to provide. Challenge requests if they’re unreasonable or odd.
Watch what you say – skilled fraudsters use a range of subtle methods to try to trick you into passing on information.

Know who you’re talking to

Verify the caller - as a safeguard, you should always verify who you are dealing with before you continue talking.
Call them back - if you’re unsure, call them back using a known telephone number from your own records.
Don’t use their number - never use the telephone number a caller gives you to call back.
Don’t rely on the dialling code – unlike in the past, this doesn’t tell where the caller is located.
Never disclose passwords or confidential information over the phone unless you have initiated the call and know exactly who you’re talking to.

Be suspicious

Verify any requests - if an information request is not from your usual business contact, or if the information requested is odd in any way - challenge the request or ask them a question that only a genuine customer would know how to answer.
Be wary of callers claiming to be from your bank – it could be a fraudster. If in doubt, call your relationship manager.