Service provider scams

Scammers are posing as trusted organisations like your phone or internet provider. They want to trick you into sending money or giving away your personal info or passwords to allow them to access your account.

Top tips to stay safe

  1. Turn down requests for your personal info or passwords: genuine service providers will not contact you out of the blue to ask for these.
  2. Beware of urgency: scammers often rush you into making decisions or giving away your information.
  3. Protect your devices: never let anyone have remote access to them.
  4. Check for errors: spelling and grammar errors are common in scams.
  5. Contact your service provide directly: if you’re unsure about a call, text, or email, get in touch with your service provider, using their official website.

How to spot service provider impersonation scams

Scammers use different ways to trick you into believing they are your service provider. Here are the most common tactics:

  • Cold calls: Scammers may contact you claiming to be from your service provider.
  • Tech support calls: they may offer ‘urgent’ tech support, claiming your account has a virus or needs an upgrade. Never agree to these offers.
  • Emails and texts: these often include links to fake websites or ask you to call a number they control.
  • Upgrades and contracts: they may offer upgrades and contracts at a highly discounted rate.
  • Unexpected post: If you receive a device you didn’t order, contact the genuine sender to return it immediately.            

Other guides to keep your money secure

My Security Profile

Enhance your security levels.

My Security Profile is a handy tool in your mobile app. It has personalised actions for you, that are quick and simple to take.

Learn more about My Security Profile Open in new window

Holiday scams

Fraudsters use fake holiday adverts to trick you into booking a holiday with them that doesn't exist.

Holiday scams guide

Online shopping scams

Scammers can trick you into buying products that don’t exist or are wrongly advertised. Follow our five tips to avoid shopping scams.

Online shopping scams guide

Investment scams

An investment scam is when someone tricks you into giving them money for fake investments. They promise money back with little or no risk. In reality, they take your money and you can end up with nothing.

Investment scams guide