Shopping scams

1. Use a credit or debit card to pay: these payment methods usually give you better protection, and you may be able to claim a refund. Avoid using a direct bank transfer.
2. Check for small changes: watch for minor errors or extra characters in the web address, as scammers often use these tricks to make fake sites look official.
3. Keep your personal information secure: block browsers and shops from storing your payment details. Use ‘checkout as guest’ where possible and use different passwords for different accounts.
4. Trust your instincts: if a deal seems too good to be true, it probably is. Check online reviews for the site and take your time when making purchases.
5. Complete your Security Profile: head to My Security Profile within the help section of your Mobile App. Here, you can set controls for your cards and find out about the latest scams.

Scammers use different ways to trick you into buying things that don’t exist. Here are the most common tactics.

• Sales or auctions: be extra cautious of time-limited deals. Scammers can use them to pressure you into acting quickly.
• Social media adverts: be cautious when scrolling on social media, don’t be caught out by ads that take you to fake retailer websites.
• Online marketplaces: avoid sellers who won’t let you collect goods or inspect them first.
• Paying a deposit: if you’re paying upfront, use the site’s recommended payment method and ignore any requests for alternative payment methods.