Directly to us
NatWest Bank Europe GmbH
Roßmarkt 10
60311 Frankfurt am Main
Bundesrepublik Deutschland / Federal Republic of Germany
Or if you are an existing customer, you can also speak with your Relationship Director.
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Complaints
Complain to BaFin
Bundesanstalt für Finandzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108
53117 Bonn, Germany
E-mail: poststelle@bafin.de
For further information about the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) please visit: www.bafin.de
How to submit a complaint?
Complaints can be submitted either in writing, electronically (e.g.via e-mail) or verbally. In any case, please reach out to your respective NWBE contact to submit your complaint.
Complaints management process - approximate processing and response times
As soon as a complaint is raised, the respective NWBE point-of-contact will formally document the complaint with the NWBE Complaints Manager. An acknowledgement will be sent to the customer (or third party) no later than 5 business days from receipt of the complaint. Once the complaint has been fully investigated, the resolution, if applicable, will be presented to the customer.
Alternative dispute resolution
The European Commission has established a European Online Dispute Resolution platform (ODR platform) at http://ec.europa.eu/consumers/odr/
You can use the ODR platform for the out-of-court resolution of disputes arising from online contracts with companies domiciled in the EU.
When using the ODR platform, you must include the following email address: NWBEuropeInfo@natwest.com
If you would like to complain about how we have processed your data please refer to our Privacy Notice.