How do I order a new card to use in the card-reader?

Debit card

If you use your debit card with your card-reader and you need to order a new debit card please chat to Cora, your digital assistant.

Online Banking card

To undertake certain actions on the Online Banking service you may have been provided with a Online Banking card to use. This can only be used in your card-reader on the Online Banking service and cannot be used in shops or for making payments on the internet.

If you need to order a new Online Banking card please chat to Cora, your digital assistant.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Alternatively you may be eligible to use your biometrics on your mobile app.