Credit Card Online Services

We offer you two ways to manage your credit card online.

This new service is the complete way to manage your NatWest credit card. You can set up alerts, use your credit card to pay bills and make payments to your credit card account using any debit card.

• Credit Card Online Services

See information on your credit cards – as well as your NatWest current account, loans and savings accounts.

• Online banking

Credit Card Online Services is the new way to manage your credit card online. It offers a wide range of features including:

• Your current balance - including your latest transactions posted against your credit card
• Online statements - save paper, and access six months worth of statements. You can turn paper statements back on if you prefer
• Payments by debit card - make a payment to your credit card, using a debit card from any UK bank
• Receive free alerts - to keep you up to date with your credit card balance and when your payment is due
• Balance transfers - make balance transfers from other credit cards or store cards

Credit Card Online Services lets you do much more than you might expect. For example, you can:

• Make payments - pay a bill with your credit card or make a payment to any other UK bank account
• Ask for a credit limit increase - request a higher credit limit online
• Add another cardholder - why not share your credit card, perhaps with a family member?
• Manage your personal details - let us know if you change address or need a reminder of your PIN

Online banking is a handy way to see your credit card details, but Credit Card Online Services offers you much more.

Do you have a number of NatWest accounts, including a credit card? Online banking could be just right for you – letting you manage all your eligible NatWest accounts in one place.

Online banking lets you:

• Check your credit card - and stay on top of your spending
• View your credit card statement - and look at statements from the last four months
• Pay your credit card bill - simply transfer funds from one of your other NatWest accounts

If you already use online banking and have a NatWest credit card, you can use Credit Card Online Services for your credit card – and online banking to manage your other accounts.

It’s easy to sign up for Credit Card Online Services, and it should only take a few minutes.

When you sign up, you’ll have to create your own login details. You need separate details for Credit Card Online Services and online banking.

You’ll get instant access to a limited version of the service. We’ll then send you an activation code by post. Use this the next time you login to Credit Card Online Services to get full access.

Sign up for Credit Card Online Services for our most comprehensive online credit card management service.

If you have a NatWest credit card and another NatWest savings, loan or current account, you can sign up for online banking and Credit Card Online Services. If you don’t have a NatWest credit card, you can still sign up for online banking.

• What’s the difference between online banking and Credit Card Online Services?
• Can I use my online banking details to access Credit Card Online Services?
• Who can use Credit Card Online Services?
• What happens when I register?
• How do I activate my account?
• Need a helping hand?

Online banking puts you in control of many of your NatWest accounts, including your current account. It also lets you carry out some everyday transactions on your credit card account.

For example, you can view or download your transactions or pay your credit card from your current account.

However, Credit Card Online Services lets you do more. You can:

• Monitor your credit card - keep track of your credit card spending 24 hours a day, including up to date transaction and balance details
• Receive free alerts - to keep you up to date with your credit card balance and when your payment is due
• Use your credit card for more - pay bills, make a balance transfer and transfer money to your NatWest current account or any other UK bank account
• Pay your credit card bill - make a payment from any UK debit card
• Go paperless - with online statements you can see and download statements from the last six months
• Manage your personal details - update all of your contact details online

No. To access Credit Card Online Services you will need to set up a separate username, internet PIN and password.

To register, you need to be aged 18 or over and have a NatWest credit card.

We’ll ask you to choose a username and create an internet PIN and password. You’ll need these details every time you login.

As soon as you’ve chosen your username and internet PIN, you’ll have instant access to your credit card balance and transactions.

We’ll send you an activation code within 7-10 working days. You’ll need this to activate your account and get access the full online credit card servicing management tools. To protect your security, we’ll send the activation code by post.

When you receive your activation code, login and enter your code. You’ll then have full access to Credit Card Online Services.

If you need help to complete your registration, just call us on 0845 301 6079 (Minicom 0845 900 5961) Lines are open 24 hours a day, 7 days a week. Calls may be recorded.