Online Banking
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Online & Mobile Banking
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Online and Mobile Security Promise
Our priority is to make banking online or on your mobile as safe and secure as possible. That’s why we made our commitment to you.
We will refund money lost from your account if you have been a victim of banking fraud, in keeping with our obligations.
To stay safe and be protected by our promise you should:
- Never give your online or mobile banking security details to anyone else, including your Customer Number, PIN or Password
- Never log in to online banking using a Card-Reader – we will never ask you to.
- Follow the security requirements in our Online Banking Terms and Conditions and Mobile Banking Terms and Conditions.
Additional security guidance
- Keep your computer security software (e.g. antivirus and firewall) up-to-date and run regular security scans
- Download our free Rapport security softwareThis gives you an additional layer of security when you bank online
- Log off at the end of each session and not leave your computer or mobile phone unattended when you’re logged on to internet or mobile banking
- Be aware of people looking over your shoulder when you’re using mobile banking in public
- Never enter your online banking details in full on any websites or mobile applications
- Inform us as soon as possible of any potential or suspected security breach. Report suspected online or mobile fraud now
If you lose your mobile handset ensure you cancel with your phone operator straight away
Banking safely online and on your mobile
See how we're working to keep your money safe from harm.
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