Online and Mobile Security Promise
We promise to help protect you when you bank online or on your mobile
Our priority is to make banking online or on your mobile as safe and secure as possible.
That’s why we give you our Online and Mobile Security Promise. This is our commitment to you in the event of fraud and gives clear guidance on what you need to do to protect yourself.
How we protect you
If you become a victim of fraud when banking with us online or on your mobile, we promise to refund any money taken from your account in full provided:
- You don’t give your online or mobile banking security details to anyone else, including your Customer Number, PIN or Password
- You don’t log in to online banking using a Card-Reader
- You follow the security requirements in our Online Banking Terms and Conditions and Mobile Banking Terms and Conditions.
How you can protect yourself
- Keep your computer security software (e.g. antivirus and firewall) up-to-date and run regular security scans
- Download our free Rapport security software. This gives you an additional layer of security when you bank online by providing a secure channel between your device and the Bank
- Use reasonable care when using online or mobile banking. For instance this may include, making sure you log off at the end of each session; not leaving your computer or mobile phone unattended when you’re logged on to internet or mobile banking; and being aware of people looking over your shoulder when you’re using mobile banking in public.
- Never enter your online banking details in full on any websites or mobile applications
- Inform us as soon as possible of any potential or suspected security breach. Report suspected online or mobile fraud now
- If you lose your mobile handset ensure you cancel with your phone operator straight away
This is just one of many commitments we give you
We're making a number of changes to improve the way we help our customers. Helping you stay safe when banking online and on your mobile is just one of them Click here for more about our Customer Charter and the 14 commitments we give you.
Banking safely online and on your mobile
See how we're working to keep your money safe from harm.
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