Online Banking
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Breadcrumb trail - You are here:
A yes could mean a garden full of monsters
Mortgages
Your home or property may be repossessed if you do not keep up repayments on your mortgage.
What would a yes mean to you?
We say yes to 9 out of 10 mortgage applications
TM
Nat Yes
Based on an average of accepted applications over a 15 month rolling period, excluding Buy to Let.
Remortgage
Move your mortgage to NatWest
Moving home
For new and existing mortgage customers
Existing mortgage customers
Switch deal online, interest only mortgages
Helpful tools
Tools to help you plan
Find out how much you could borrow before you start looking for your new home.
Use the mortgage calculator to view our rates and get a monthly repayment quote.
What is an offset mortgage and is it right for me?
Why not find out how much home insurance could cost you for the property you are thinking of buying?
Helpful information
Information to help you plan
Introduction
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If I'm looking for a mortgage, where do I start and who can help me?
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What types of mortgages are there?
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How does the mortgage application process work?
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What factors should I consider when arranging a mortgage?
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How do I repay my mortgage?
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What's the best way to get a deposit as a first time buyer?
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As a First time buyer, how can I boost my ability to get a mortgage?
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What can NatWest do to help first time buyers?
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Helping you pay off your mortgage earlier
Offset flexible mortgage
Find out what offsetting could mean for you and see how much less you could be paying each month if you set your savings against your mortgage.
Offset mortgage at a glance
| Interest rate | Overall cost for comparison | Product fee |
|---|---|---|
| 4.00% variable | 4.2% APR | £499 |
| Minimum deposit | 20% for capital and interest repayment option | |
| Purpose | Purchase or remortgage | |
How can we help?
Call us or we can call you
Existing NatWest Mortgage Customer Services
If you already have a Mortgage with us, call 0800 092 9585
New Mortgage Sales and Information
To discuss arranging a mortgage with us, call 0800 096 9527
Minicom number
Customers with hearing and speech impairments can contact us by Minicom number 0800 917 0526
Opening hours:
Service - Mon to Fri 8.30am - 6pm, Sat 9am - 12.30pm.
Sales - Mon to Fri 8am - 8pm, Sat 9am - 4pm.
Excluding public holidays.
Calls may be recorded.
The house that built Jack
Frequently asked questions
Can I get a mortgage offer before I find my property?
You can choose the mortgage that suits you best and get an 'agreement in principle' from a lender. However, your lender won't make a formal mortgage offer until a valuation has been carried out on the property you wish to buy or remortgage.
Common questions
I've forgotton my login details for Online Banking, what should I do?
Don’t worry, we will set you back up and running. Just select one of the options below.
Common questions
What’s my balance?
There are many ways for you to find out your current balance.
- Check your balance at a cash machine
- Online Banking
If you’re registered for Online Banking you can easily access your balance at any time.
If you’re not registered for Online Banking yet sign up now and you could be banking online in minutes. -
Mobile Banking
Download our Mobile Banking app. It will enable you to check your balance on the go. You will have to be registered for Online Banking in order to use the app. Find out more and download our app. We currently offer our Mobile Banking app on iPhone, iPad, Android, Blackberry and Windows phone.
Common questions
How far back can I search for a transaction on my account?
You can view and search your transaction and statements within Online Banking going back seven years.
Common questions
How do I contact you?
If you have a query or would like to get in touch with us, the quickest and easiest way to do this is by typing your question into the Ask a question. If further help is required or you need to talk to someone specifically our answers where appropriate will include a phone number or a web chat invite
Common questions
I need help using the mobile banking app
Our Mobile Banking app is a great way to check your balance on the go and to stay on top of your finance.
You will have to be registered for Online Banking in order to use the app. Find out more about our App. We currently offer our Mobile Banking app on iPhone, iPad, Android, Blackberry and Windows phone
If you’re not registered for Online Banking yet sign up now and you could be banking online in minutes.
Having trouble with your Mobile Banking app?
Common questions
I want to join NatWest
We're here to help with new customer enquiries, just choose from one of the following options to find out more...
- You can see our range of accounts online
- Talk to us by calling 0800 200 400 (+44 121 695 9238 calling from abroad)
Minicom customers call 0800 917 0526 - Or make an appointment
Calls may be recorded. Lines are open: Mon to Fri 8am-8pm, Sat 9am-6pm, Sun 10am-4pm (excl. public holidays) Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Common questions
I've been affected by the recent Lloyds Banking Group payment issue
On Monday 21 January, Lloyds Banking Group had problems with their ability to send and receive payments. Unfortunately, any Standing Orders or regular payments you sent to Lloyds Banking Group customers on Monday may have been recredited to your account on the same day.
Please check if your payment has been affected, and if so, arrange to resend this when you get an opportunity.
We’re here to help you if you need us – so please call us on 08457 888 444(Minicom 0800 404 6161) , or visit your local branch.
Need help urgently?
In an emergency
If you think your account has been fraudulently used, or if your card is lost or stolen,
it's important to get in contact with us as soon as possible.
| Lost or Stolen | UK | Abroad |
|---|---|---|
| Lost or stolen cards and chequebooks | 0870 600 0459 | +44 1268 500 813 |
| Cards blocked abroad | +44 8705 888 444 | |
| Minicom customers | 0800 917 0526 |
| Card or Account fraud | UK | Abroad |
|---|---|---|
| Bank account fraud Includes debit card, payment and cheque transactions | 0845 300 3983 | +44 125 230 8047 |
| Credit card fraud Personal customers | 0845 300 4350 | +44 126 850 8020 |
| Credit card fraud Business cutomers Call your Business Manager, or call | 0845 300 4351 | +44 1268 508 019 |
| Returning a call from our automated service in relation to your debit card | 0845 356 0020 |
Please visit our Security Centre to get more information about reporting fraud and
further details on how we may try and contact you.
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Feedback
Make a complaint
We try to ensure you receive the best possible service from us. Occasionally, we don't do
things well. Please let us know when this happens. We'll look into it immediately and do
everything we can to put things right.
| By phone | UK | Abroad |
|---|---|---|
| Personal Customers | ||
| accounts in England / Wales | 08457 888 444 | +44 8705 888 444 |
| accounts in Scotland | 0845 900 0200 | +44 118 373 2069 |
| Private Customers Call your Private Banking Manager, or call | ||
| accounts in England / Wales | 0845 30 50 600 | +44 118 963 9696 |
| accounts in Scotland | 0845 304 0200 | +44 118 373 2184 |
| Business Customers Call your Business Manager, or call | ||
| accounts in England / Wales | 08457 11 44 77 | +44 8705 11 44 77 |
| accounts in Scotland | 0845 307 0600 | +44 118 373 2068 |
Online
When things go wrong, you can let us know using our online form. Provide us with as much
detail as possible so we start putting things right straight away.
Please note: If your query relates to an unrecognised transaction on your account, please call us on the phone number above.
In writing or in branch
To ensure your complaint is seen by the person with the knowledge and experience to help
resolve it, please address your letter to the Branch manager, your Personal Banking Manager,
or your Business Banking Manager.
PPI complaints
If your complaint is related to Payment Protection Insurance (PPI), please visit our
Payment Protection Insurance Information page.
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Feedback
Excellent service
Tell us if we’ve provided excellent service, we’ll pass on your feedback to the person or team that helped you.
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Our simple borrowing calculator
How much can I borrow?
All figures provided are for illustrative purposes only.
Your home may be repossessed if you do not keep up repayments on your mortgage.
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