Recurring Transactions

What is a Recurring Transaction?

A Recurring Transaction is when you give your Debit or Credit card details to a company and authorise a series of payments to be taken from your account. These payments can be for regular or irregular amounts and frequencies and do not require the customer to provide any further consent at the time of authorisation. Examples of recurring transaction could include a gym membership or a magazine subscription.

A recurring transaction is different to a Direct Debit and has a different cancellation process.

How to cancel a Recurring Transaction

It is advantageous to inform the merchant you are cancelling the recurring transaction but not necessary. Please call the Retailer Disputes/Chargebacks team who will process the cancellation. The Retailer Disputes/Chargebacks team are available from 08.00 - 18.00 Monday – Friday and are contactable on the numbers below.
Credit Cards 01702 271 408
Debit cards 0845 366 0391
Minicom customers 0800 917 0526

Please have details about the recurring transaction available - for example the merchant name, amount, date due and any policy/reference number.

If you have not, at any time, given authority for a payee to take recurring payments, but recurring transactions are taking place please contact the Retailer Disputes team on the numbers above.

Calls may be recorded