Common questions

• I’ve lost my card or had it stolen. What should I do?
• Can I withdraw cash with my NatWest credit card?
• How do I make a payment to my NatWest credit card?
• Can I transfer cash from my credit card to my bank account?
• I want to apply online. How will I know if my application was successful?
• When will I receive my card?
• What is the interest rate?
• Can I use my NatWest credit card abroad?
• How do I close my account or cancel my card?

I’ve lost my card or had it stolen. What should I do?

Call us immediately on 0870 600 0459* (or +44 142 370 0545. We’re open 24 hours a day). Got NatWest Card Protection? Call 0800 677 677.

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Can I withdraw cash with my NatWest credit card?

Absolutely.

You can get cash from any bank or cash machine which shows the MasterCard logo. You’ll need your PIN - and remember that there’s a fee for withdrawing cash.

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How do I make a payment to my NatWest credit card?

There are four choices. Simply decide which is best for you:

• Direct Debit - never forget to make another payment. Simply call 0870 333 9091*. You will need to make sure you have enough funds in your bank account.
• Bank or post office - just bring along your statement, Bank Giro Credit slip and payment, leaving at least four working days before the payment is due. The service is free at any Post Office and branch of The Royal Bank of Scotland or NatWest. You can also pay at any UK bank displaying the MasterCard or Visa symbol, although some banks may make a small charge.
• Post - make your cheque payable to ‘NatWest’. Then pop it in the envelope we provide, along with your completed Bank Giro Credit slip. You should send payments first class to PAYMENT ADDRESS at least seven working days before the due date. Sorry, but we can’t accept cash payments by post.

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Can I transfer cash from my credit card to my bank account?

Yes.

Our money transfer service lets you send cash from your NatWest Credit Card to any UK bank account. However, only the primary cardholder can ask for a money transfer.

To make a transfer today, or to find out more, call 0870 333 9091*. Look at our rates and charges for transferring cash to a bank account.

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I want to apply online. How will I know if my application was successful?

We’ll usually give you a decision in around a minute.

However, it can take up to nine working days to complete the application process. If you’ve not heard from us by then, call 0870 333 9091*.

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When will I receive my card?

When we’ve approved your application, we’ll send your card within a week or two.

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What is the interest rate?

Have a look at our rates and charges.

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Can I use my NatWest credit card abroad?

Yes - and it’s easier than you might think

When you get back home you’ll see the purchases and withdrawals you made abroad shown in the local currency, then exchanged into pounds sterling on your statement.

The rate of exchange we use is from the day the sales voucher reached us in the UK. We add a small percentage to cover the foreign exchange fee.

If you have a question regarding a foreign transaction then call 0870 333 9091*.

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How do I close my account or cancel my card?

Did you know that we’ll keep your NatWest Credit Card open, even if you’ve not used it for a while? If you’d like to talk about the options, or cancel your card, 0870 333 9091*

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* Maximum call charge from a BT landline is 6p plus up to 6p per minute. Calls from other networks may vary.