Phone numbers

If you have an issue that our Frequently Asked Questions didn't address, you can contact us directly in the following ways:

• If your card has been lost or stolen, please call
  0870 600 0459 (Minicom: 0870 154 1192)
  +44 1268 500 813 if you are calling from outside of the UK.

• If you have any general queries relating to your credit card account, please call our Customer Service Department:
  0870 333 9091 – Classic Customers
  0870 333 1993 – Gold Customers
  0870 909 3715 – Private Banking and Platinum Customers
  +44 1268 508 018 – If you are calling from outside of the UK.


• If you are a Black Card customer please contact Black Card Customer Services on
  0845 300 3699
  +44 1702 278 562 if you are calling from outside of the UK.

• If you wish to report fraudulent activity on your card, please call
  0845 300 4350
  +44 1268 508 020 if you are calling from outside of the UK.

Please note you cannot access Customer Services through this number.

• If you wish to contact any of the Customer Services, helpdesk or fraud lines using a Minicom, please call:
  0870 154 1192 – Minicom

All lines are open 24 hours a day, 365 days a year. Calls may be recorded.

Max call charge from a BT landline is 8p plus 8p per minute. Calls from other networks may vary. Calls may be recorded.