Online Banking
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Support Centre
Common questions
What people are asking us
If you can't find your answer above or need to contact us, ask a question of your own
Speak to an advisor
Got an emergency?
Who to call when you think there has been fraudulent activity on your account, or your card have been lost or stolen.
Give us feedback
How are we doing?
Have we provided you with
great service?
Share your thoughts on how we can make your bank better.
Need to make a complaint?
Useful guides and tools
To help you
Whether you're looking for a savings account, insurance, a mortgage or loan, we have videos, guides and easy-to-use tools available to help you.
Join in
Community
Join our facebook community and get tips on how you can make managing your money easier.
Common questions
How do I book a branch appointment?
To arrange an appointment at your nearest Branch please use our request form.
Common questions
I've forgotton my login details for Online Banking, what should I do?
Don’t worry, we will set you back up and running. Just select one of the options below.
Common questions
What’s my balance?
There are many ways for you to find out your current balance.
- Check your balance at a cash machine
- Online Banking
If you’re registered for Online Banking you can easily access your balance at any time.
If you’re not registered for Online Banking yet sign up now and you could be banking online in minutes. -
Mobile Banking
Download our Mobile Banking app. It will enable you to check your balance on the go. You will have to be registered for Online Banking in order to use the app. Find out more and download our app. We currently offer our Mobile Banking app on iPhone, iPad, Android, Blackberry and Windows phone.
Common questions
How far back can I search for a transaction on my account?
You can view and search your transaction and statements within Online Banking going back seven years.
Common questions
How do I contact you?
If you have a query or would like to get in touch with us, the quickest and easiest way to do this is by typing your question into the Ask a question. If further help is required or you need to talk to someone specifically our answers where appropriate will include a phone number or a web chat invite
Common questions
I need help using the mobile banking app
Our Mobile Banking app is a great way to check your balance on the go and to stay on top of your finance.
You will have to be registered for Online Banking in order to use the app. Find out more about our App. We currently offer our Mobile Banking app on iPhone, iPad, Android, Blackberry and Windows phone
If you’re not registered for Online Banking yet sign up now and you could be banking online in minutes.
Having trouble with your Mobile Banking app?
Common questions
Where can I get updates on your Service availability?
You can visit our Service status page to see when we have planned outages whilst we upgrade our services. You will also be able to check if any of our services are experiencing issues.
Common questions
I've been affected by the recent Lloyds Banking Group payment issue
On Monday 21 January, Lloyds Banking Group had problems with their ability to send and receive payments. Unfortunately, any Standing Orders or regular payments you sent to Lloyds Banking Group customers on Monday may have been recredited to your account on the same day.
Please check if your payment has been affected, and if so, arrange to resend this when you get an opportunity.
We’re here to help you if you need us – so please call us on 08457 888 444(Minicom 0800 404 6161) , or visit your local branch.
Need help urgently?
In an emergency
If you think your account has been fraudulently used, or if your card is lost or stolen,
it's important to get in contact with us as soon as possible.
| Lost or Stolen | UK | Abroad |
|---|---|---|
| Lost or stolen cards and chequebooks | 0870 600 0459 | +44 1268 500 813 |
| Cards blocked abroad | +44 8705 888 444 | |
| Minicom customers | 0800 917 0526 |
| Card or Account fraud | UK | Abroad |
|---|---|---|
| Bank account fraud Includes debit card, payment and cheque transactions | 0845 300 3983 | +44 125 230 8047 |
| Credit card fraud Personal customers | 0845 300 4350 | +44 126 850 8020 |
| Credit card fraud Business cutomers Call your Business Manager, or call | 0845 300 4351 | +44 1268 508 019 |
| Returning a call from our automated service in relation to your debit card | 0845 356 0020 |
Please visit our Security Centre to get more information about reporting fraud and
further details on how we may try and contact you.
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Feedback
Make a complaint
We try to ensure you receive the best possible service from us. Occasionally, we don't do
things well. Please let us know when this happens. We'll look into it immediately and do
everything we can to put things right.
| By phone | UK | Abroad |
|---|---|---|
| Personal Customers | ||
| accounts in England / Wales | 08457 888 444 | +44 8705 888 444 |
| accounts in Scotland | 0845 900 0200 | +44 118 373 2069 |
| Private Customers Call your Private Banking Manager, or call | ||
| accounts in England / Wales | 0845 30 50 600 | +44 118 963 9696 |
| accounts in Scotland | 0845 304 0200 | +44 118 373 2184 |
| Business Customers Call your Business Manager, or call | ||
| accounts in England / Wales | 08457 11 44 77 | +44 8705 11 44 77 |
| accounts in Scotland | 0845 307 0600 | +44 118 373 2068 |
Online
When things go wrong, you can let us know using our online form. Provide us with as much
detail as possible so we start putting things right straight away.
Please note: If your query relates to an unrecognised transaction on your account, please call us on the phone number above.
In writing or in branch
To ensure your complaint is seen by the person with the knowledge and experience to help
resolve it, please address your letter to the Branch manager, your Personal Banking Manager,
or your Business Banking Manager.
PPI complaints
If your complaint is related to Payment Protection Insurance (PPI), please visit our
Payment Protection Insurance Information page.
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Feedback
Great service
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