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Press Room

12 November 2009

NatWest Mobile Banking App Now Available on App Store

NatWest today announces the launch of a free mobile banking app on the App Store. The app allows customers to check their account balances, recent transactions and manage their money on the move using iPhone. The new app is one of a number of helpful initiatives the Bank is developing to bring customers closer to their finances on a 24/7 basis.

Today’s launch re-enforces NatWest's commitment to offer our customers more advanced mobile banking services. Recent research╣ showed that consumers are interested in more sophisticated mobile banking facilities, with a quarter being interested in money transfers between bank accounts, a further quarter being interested in receiving fraud alerts and 24% said they would like to pay in cheques without visiting a branch.

NatWest is also launching a new, free Quick Statement Text on Demand service today. Customers can already receive weekly balance and threshold text alerts but can now request free updates through the Quick Statement Text on Demand service. This means that customers who are registered for standard text alerts (also free of charge) can text the word ‘mini’ to 82628 from their mobile phone, to receive an up to date mini-statement sent directly back to their phone. NatWest customers can register for text alerts at http://www.natwest.com/mobile

Tim France-Massey, Head of NatWest’s Mobile team, commented: “In the current climate, NatWest is more committed than ever to delivering innovative solutions to help customers connect with their finances. Mobile phones are becoming an increasingly popular means of money management, and the iPhone provides us with a really cutting edge technology platform to support our customers’ needs.”

“NatWest research*▓ shows that customers are becoming increasingly aware of their account balance and the way in which they control this. Our aim is to offer customers choice and flexibility in terms of how and when they bank with us, and make it easy for them to manage their money wherever they are. The app and the Text on Demand service we’re launching today, demonstrate our commitment to providing helpful banking services on a 24/7 basis.”

The NatWest App is available for free from the App Store on the iPhone or at http://www.itunes.com/appstore/.

Notes to Editors:

  • The iPhone application and Quick Statements by text were developed with Monitise, the leading Mobile Banking and Payments provider
  • *╣ According to YouGov research carried out for NatWest and Monitise between 16-19 October 2009, with a sample size of 1962
  • *▓ 78% of respondents said that they knew what the balance of their account was at the time of asking and 24% of respondents said they were more aware of their account balance than they were before the economic downturn
  • Case studies (of NatWest customers who have downloaded the app) are available upon request
  • Photos also available on request

About NatWest

NatWest is part of the Royal Bank of Scotland Group and one of the UK’s most successful and established retail banks, providing personal banking services for over 12 million personal customers in Britain, and with a strong track record in customer service. Last year it opened one million new current accounts and, according to leading independent research, NatWest was again joint second for customer satisfaction amongst main high street banks.

Every minute, at least 350 customers are served in NatWest branches; over 2,000 withdrawals are made from its ATMs; over 130 customer calls are answered; and more than 150 online banking transactions are processed.

The RBS Group is a large international banking and financial services company. Headquartered in Edinburgh, the Group operates in the United Kingdom, Europe, the Americas and Asia, serving more than 40 million customers. The Group provides a wide range of products and services to personal, commercial and large corporate and institutional customers through its two principal subsidiaries, (The Royal Bank of Scotland and NatWest), as well as through a number of other well known brands including, Citizens, Ulster Bank, Coutts, Direct Line and Churchill.