Contact Us
If you have an issue that our Frequently Asked Questions didn't address, you can contact us directly in the following ways:
Lost / Stolen cards
- If your card has been lost or stolen, please call
0870 600 0459 (Minicom: 01423 532 152)
+44 1268 500 813 if you are calling from outside of the UK.
Customer services
- If you have any general queries relating to your credit card account, please call our Customer Service Department:
0870 333 9091 – Student and Classic Customers
0870 333 1993 – Gold Customers
0870 909 3715 – Private Banking and Platinum Customers
0845 300 8480 – YourPoints World Customers
0845 300 8478 – Private Black Customers
+44 1268 508 018 – If you are calling from outside of the UK.
If you are a Black Card customer please contact Black Card Customer Services on
0845 300 3699
+44 1733 862 630 if you are calling from outside of the UK.
Card Activation
If this is a new credit card call 0845 835 4483
NatWest Credit Card Online Services - technical helpdesk
- If you have any queries specifically relating to NatWest Credit Card Online Services, please call our technical helpdesk on
0845 301 6079
+44 1423 84 7800 if you are calling from outside of the UK.
Do you think that your card has been subject to fraud?
- If you wish to report fraudulent activity on your card, please call
0845 300 4350
+44 1268 508 020 if you are calling from outside of the UK.
Please note you cannot access Customer Services through this number.
Minicom
- Customers with hearing and speech impairments who wish to contact any of the Customer Services, helpdesk or fraud lines can contact them by Minicom 0870 154 1192
Lines are open Monday to Friday 8am to 6pm, Saturday 9am to 1pm.
Calls may be recorded.