Report a fraud or a scam

Have you noticed any suspicious transactions on your NatWest Personal account?

You can report this to us by calling: 03457 888 444 (24 hours, 7 days a week)

Calling from outside the UK: +44 3457 888 444

If your query relates to a debit card transaction of less than £300 you can start to raise a fraud query using our online form.

1. Simply login to your online banking or mobile app

2. Select the transaction you wish to query

3. Click the ‘Get help with this transaction’ link

4. Click on the ‘Report Fraud’ Option 

Have you noticed any suspicious transactions on your NatWest Business account?

You can report this to us by calling: 03457 114 477 (24 hours, 7 days a week)

Calling from outside the UK: +44 3457 114 477

The cost of your call will depend on what phone line you are using. See our call charge information page

Also, please not that calls may be recorded for training and monitoring purposes

Personal credit cards

Have you noticed any suspicious transactions on your NatWest credit card?

You can report it to us by calling:

0800 161 5153 (24 hours a day)

Calling from outside the UK

(0044) 126 850 8020 (24 hours a day)

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Business credit cards

Have you noticed any suspicious transactions on your NatWest credit card?

You can report it to us by calling

0800 161 5164 (24 hours a day)

Calling from outside the UK

(0044) 345 300 4351 (24 hours a day).

You can reverse the charges on calls from abroad.

Please be prepared to answer some security questions so we can verify you.

Calls may be recorded

Suspicious email

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@natwest.com

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 03457 888 444 (24 hours, 7 days a week).

When calling from abroad please dial +44 3457 888 444 (24 hours, 7 days a week).

Suspicious Phone Call

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 888 444 (24 hours, 7 days a week).

When calling from abroad please dial +44 3457 888 444 (24 hours, 7 days a week).

Suspicious text

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

Forward any suspicious texts referring to NatWest to the number 88355.

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

If you believe you've been a victim of a scam, or you're in contact with someone you think is trying to scam you, please contact our dedicated scams reporting line by calling 03457 888 444 (24 hours, 7 days a week).

When calling from abroad please dial +44 3457 888 444 (24 hours, 7 days a week).