Branch closures

Important information about our branches

We've recently announced that we're closing some branches. There are many ways you can continue to bank with us.

The way people bank with us has changed dramatically in recent years, with an increased demand for mobile and online services as customers benefit from a faster and easier way to bank. Closing a branch is a decision we take very seriously. We know it can affect people who are less confident with the alternatives we offer, and we'll always work hard to guide you through the changes and find the best way to serve you from now on.

You'll find more information below about each of the branches that are closing, and this will tell you about the alternative ways you can do your banking locally.

Download your branch fact sheet

Learn more about which branches are closing and how you can continue to bank with us.

Further questions about our branch closures?

Why are you closing my branch?

The way people bank with us has changed dramatically in recent years, with an increased demand for mobile and online services as customers benefit from a faster and easier way to bank.

While we respond to that demand, we recognise our responsibility to provide customers who feel less able to make use of these services with support for the change. That’s why we are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users. We must review our branches and make sure they are in locations where customers use them most.

When will my branch close?

What are the other ways to bank?

There are lots of ways you can bank with us:

Instead of coming into a branch you can use your smartphone, tablet or computer to speak to us about our range of products and get a free face-to-face Financial Health Check, wherever you are. Try NatWest Video Banking, it's easy to use, confidential and secure. You will require a device that has a camera or webcam, and a connection to the internet.
Easy, quick and secure banking from the comfort of your own home. Securely login, make payments or transfer money between your accounts plus much more using Mobile Banking or Online Banking. Limits apply.
Call our telephony teams 24/7, we’re here to help. Contact us on NatWest 03457 888 444 (Relay UK 18001 03457 888 444)
Use our large free to use cash machine network
Our Community Bankers provide dedicated support to customers in vulnerable situations, they’ll help you to manage your finances and learn more about our many different ways to bank. Find your nearest Community Banker
Visit the Post Office where you can use your debit card to take out cash and check your balance, deposit cash and cheques using a barcoded pay-in book or CHIP and PIN debit card
We have a dedicated support line set up for customers who are over 60 or are in a period of extended isolation. It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week. Call us on 0800 051 4176 (Relay UK: 18001 0800 051 4176) View more support for over 60 customers

App available to personal and business banking customers ages 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.

Video Banking is available between 8am - 8pm Monday to Saturday and 9am - 5pm Sundays. Video Banking may be recorded.