Current account, debit and credit card alerts

Transaction notifications

Whether you’re making a payment from your current account, or using your debit or credit card, our transaction notifications are a great way to keep on top of your spending, check you’ve been charged the right amount and quickly spot anything suspicious on your account.

We’ll send you a notification every time a payment is made from your current account or you spend using your debit or credit card.

If you have authority on another account, you may also receive notifications from payments and domestic ATM withdrawals made from this account. For example you may have authority as a parent over your child’s account. If you wish to turn these off you will have to turn off all transaction notifications.

You’ll need to download our mobile app if you want to receive these notifications, just click here for help getting set up.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Switching on transaction notifications

Current account and debit card transaction notifications will be automatically switched on when you download the app, but to switch them on/off just follow these simple steps:

Go to 'My Profile' by selecting the profile icon at the top right corner of your app
Tap on ‘Notification Centre’
Tap on ‘Notification Settings’
Tap on ‘General Notifications’
Toggle transaction notifications either on/off

To switch credit card transaction notifications on/off follow these simple steps:

Go to 'My Profile' by selecting the profile icon at the top right corner of your app
Tap on ‘Notification Centre’
Tap on ‘Notification Settings’
Select ‘Credit card’ from the menu and then select your account
Toggle transaction notifications either on/off

If you haven’t given the mobile app permission to send you push notifications, you will be prompted to do this before turning the transaction notifications on.

Get the app

Frequently asked questions

What should I do if I get a notification for a transaction that I don’t recognise?

Don’t recognise the retailer? Retailers sometimes use different names when processing your transaction. You can use the mobile app to look up common retailer names by clicking on the transaction and then tapping ‘Need help with this transaction?’.

Don’t recognise the amount spent? For some types of purchases (e.g. pay at pump fuel, hotels) your card may be authorised for an amount that is different to the final amount of sale. If this is the case, you may get a notification for the authorised amount rather than the sale amount. The final price paid will be shown in the mobile app within a day or two.

Still not sure? If you still do not recognise a transaction, please contact us immediately using either in-app chat or by calling the number on the back of your debit and/or credit card.

Why have I been charged a small amount without purchasing anything?

Sometimes retailers will put through a small charge on your card to confirm it is active. This will usually be refunded and disappear after a couple of days. If this charge has not been refunded, or you do not recognise the merchant, please get in touch.

If you are using your card for contactless travel payment (e.g. Transport for London) please see the travel company’s website for more information on how your fare will be calculated.

Why am I getting duplicate notifications from Apple Pay or Google Pay?

When you make a transaction using Apple or Google Pay, you'll get one notification from them and one from us. It's easy to turn these off and make sure you're only receiving one:

For Apple Pay users – Open the ‘Wallet’ app and select your Debit and/or Credit Card. Click the three dots at the top right of the screen and switch the ‘Allow Notifications’ toggle off. You can return to this page and turn the toggle back on at any time.

For Google Pay users – Open the ‘Google Pay’ app and click on the three lines in the top left of the screen. Select ‘Settings’ and then switch the ‘Purchase Notifications’ toggle off. You can return to this page and turn the toggle back on at any time. Please note: The Google Pay purchase notification toggle switches notifications on/off for all cards you have linked to your account.

Credit Cards: How does this work for additional cardholders?

If you haven't found the answer you were looking for, please visit the Transaction notifications and Credit Card Transaction notifications support centres for further information.

Transaction notifications