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NatWest Bank Accounts

What is a standing order?

What is a standing order?

A standing order is a regular payment that you control. It can be set up on a set day, for a set amount, to a person or company- for example, to pay your rent. 

Mobile Banking App

What's the difference between a standing order and direct debit?

  • Set-up: Standing orders are set up and controlled by you. However with a direct debit, the company receiving the money is responsible for setting things up.
  • Purpose: Standing orders tend to be used for set amounts. Direct debits are normally used for bills that can vary. 
  • Protection: Direct debits are covered under the Direct Debit Guarantee scheme if a payment is taken in error. Standing orders are not covered by the scheme.
More information on direct debits Open in new window
Mobile Banking App

Who can set up a standing order?

Anyone with a bank account can set up a standing order. Most of our bank accounts are available to those 18 or over. However, some accounts are available to customers aged 11+. Specific account eligibility criteria apply. 

Find the right bank account for you.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.

 

How to set up a standing order

The quickest route

What you'll need

 

Access to the mobile app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that you want to set up the standing order to come from

  3. 03

    Select the 'Standing order' section

  4. 04

    Select 'Create Standing Order' to add a new standing order

  5. 05

    Tap on 'Choose payee' and then 'Pay someone new' or select payee from list

  6. 06

    Pay someone new: Enter the payee's name, account number and sort code, and then tap Continue

  7. 07

    Pay someone existing: Choose from payee list provided – either to a payee, company or between own accounts

  8. 08

    Follow the on screen step to set up the description, amount and payment intervals 

  9. 09

    Review and confirm the details 

  10. 10

    If the standing order is to a new payee you will need to complete biometric approval. If you are registered for biometrics, you will then authenticate the standing order and complete set up. If you are not registered for biometrics you will be given the option to register and complete the standing order set up 

  11. 11

    If the standing order is not to a new payee and is to an existing payee, you will review and complete set up of standing order 

  12. 12

    Once new payees have been authenticated with biometrics, you can review and complete set up of your standing order

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Biometric approval is available to eligible mobile app customers aged 16 or over. 

 

What you'll need

 

A NatWest card reader and a card you can use with the card reader. However if you are registered for biometrics you will just need your mobile app

Access to Online banking

Your Online Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Payments and transfers' from the main menu

  3. 03

    Under the 'Standing orders' header select 'Create a standing order'

  4. 04

    Type in the Payee's name

  5. 05

    Type in their bank account number

  6. 06

    Type in their sort code

  7. 07

    Type in a reference. Choose something that will help the person you’re paying recognise that it’s you

  8. 08

    Select one of the payment period options and click 'Next'

  9. 09

    Choose the account the standing order is to be paid from

  10. 10

    Enter the amount you wish to send. This amount will stay the same for all future payments, unless you amend it

  11. 11

    Select when and how often you want your standing order to be paid. Click 'Next'

  12. 12

    You’ll now see a summary of your standing order. Check the details and authorise with your card-reader or mobile app

  13. 13

    Once authorised with your card reader, your new standing order will be set up. You’re done

Online Banking available to customers aged 11+ with a NatWest account.

Amend a standing order

We require at least 3 working days' notice to amend your standing order online, however you can amend a standing order due within the next 2 working days by contacting Telephone Banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order online is by close of business on Tuesday.

Setting up a standing order | NatWest

The quickest route

What you'll need

 

Access to your NatWest app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that the standing order comes out from

  3. 03

    Select the 'Standing Orders' option

  4. 04

    Select the standing order you want to amend

  5. 05

    Select 'Edit' in the top right of the screen

  6. 06

    Follow the on-screen steps to change the payee name, payment amount, next payment date, frequency or standing order reference - in order to amend the reference you must confirm amendment using face biometrics

  7. 07

    Review and confirm the details. Done. Sorted. Finished.

 

Quick heads-up:

We’ll need 3 working days to amend a standing order.

If you don’t have 3 working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

What you'll need

 

  • A NatWest card reader and a card you can use with the card reader. However if you are registered for biometrics you will just need your mobile app
  • Access to Online banking
  • Your Online Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Payments and transfers' from the main menu

  3. 03

    From the Standing orders section, select 'Manage standing orders'

  4. 04

    From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button

  5. 05

    If required, amend the payee details and then select 'Next'

  6. 06

    If required, amend the payment details and then select 'Next'

  7. 07

    Please select 'Confirm' to complete your request

  8. 08

    Confirm the details are correct and if required authorise the changes using your card-reader or mobile app

  9. 09

    Select 'Confirm' button to complete

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

Online Banking available to customers aged 11+ with a NatWest account.

What you'll need

 

  • A NatWest card reader
  • Your Online/telephone banking details (they’re the same)

Your step-by-step guide:

  1. 01

    Call us on 03457 888 444, relay UK: 18001 03457 888 444 (international +44 8705 888 444). You will hear an automated menu where you can make a selection based on what you want to do.

  2. 02

    To amend a standing order, you need to select option 1 “Payments and transfers”

  3. 03

    Follow the prompts over the phone

  4. 04

    Make sure you have the details of the standing order you would like to amend

You can use telephone banking when you have registered for Online Banking, and vice versa. Online Banking available to customers aged 11+ with a NatWest account.

What you'll need

 

Your NatWest card

Your step-by-step guide:

  1. 01

    Head into a branch and bring your NatWest card, we’ll ask you to tap in your PIN and use this as ID

  2. 02

    Details of the changes you want to make

Cancelling a standing order

If you want to cancel your standing order for any reason, you can do this via our mobile app or online. You can do it up to 2 working days before the payment is due to leave your account.

If your standing order is due within 48 hours, we’ll send you cancellation confirmation via email. Don’t forget to double-check that we have your correct email address.

How to cancel your standing order

How to cancel your standing order using our mobile app

How to cancel your standing order through Online Banking

Standing orders - FAQs

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