What is a standing order?
A standing order is a regular payment that you control. It can be set up on a set day, for a set amount, to a person or company- for example, to pay your rent.
What's the difference between a standing order and direct debit?
- Set-up: Standing orders are set up and controlled by you. However with a direct debit, the company receiving the money is responsible for setting things up.
- Purpose: Standing orders tend to be used for set amounts. Direct debits are normally used for bills that can vary.
- Protection: Direct debits are covered under the Direct Debit Guarantee scheme if a payment is taken in error. Standing orders are not covered by the scheme.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.
How to set up a standing order
Amend a standing order
We require at least 3 working days' notice to amend your standing order online, however you can amend a standing order due within the next 2 working days by contacting Telephone Banking or visiting a branch.
For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order online is by close of business on Tuesday.
Cancelling a standing order
If you want to cancel your standing order for any reason, you can do this via our mobile app or online. You can do it up to 2 working days before the payment is due to leave your account.
If your standing order is due within 48 hours, we’ll send you cancellation confirmation via email. Don’t forget to double-check that we have your correct email address.