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NatWest Bank Accounts

What is a standing order?

What does standing order mean?

A standing order is an instruction set up by your bank or building society on your behalf. It is a way to send money to a specified account on a regular basis.

Some people prefer standing orders over direct debit agreements. This is because with a standing order only the account holder can alter the payment information. Unlike a direct debit, you have control over setting up a standing order and determining how much is transferred.

With a standing order, you’re in control of:

  • The amount you wish to pay
  •  how often you’d like to pay
  • how long you want the payments to repeat
  • what reference appears on statements.

What do you need a standing order for?

You can set up a standing order for a specific number of payment periods and cancel it when you no longer need it.

For example, you can set up a standing order to:

  • Pay your rent
  • make regular monthly payments to a charity
  • transfer money regularly into your savings account.

Who can set up a standing order?

Anyone with a bank account can set up a standing order. Most of our bank accounts are available to those 18 or over. However, some accounts are available to customers aged 11+. Specific account eligibility criteria apply. 

Find the right bank account for you.

Standing order mandates

What is a standing order mandate?

A standing order mandate is a form that contains all the information needed to set up a standing order. It gives your bank or building society permission to organise the standing order for you.

It’s essentially a signed contract that ensures only you can change the standing order details.

How long does a standing order take to clear?

Standing orders are usually cleared on the same working day, unless you submit your mandate on a bank holiday. However, delays can arise, so you should allow up to 5 days for everything to be processed.

The time it takes to set a standing order up depends on which method you choose. For example, using our mobile app is the quickest option, and can take just a few minutes if you have all the required information to hand. Creating a standing order online takes a little longer, as you need to use a card reader. If you're setting up a standing order to a new payee, you're best to use online banking or our app.

Set up a standing order

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The quickest route

What you'll need

 

Access to the mobile app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that you want to set up the standing order to come from

  3. 03

    Select the 'Standing order' section

  4. 04

    Select 'Create' in the top right of the screen to add a new standing order

  5. 05

    Choose your payee from the lists provided - either to a payee or one of your own accounts

  6. 06

    Follow the steps on-screen to set up the description, amount and payment intervals

  7. 07

    Review and confirm the details

What you'll need

 

A NatWest card reader

A card you can use with the card reader

Access to Online banking

Your Online Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Payments and transfers' from the left-hand menu

  3. 03

    Under the 'Standing orders' header select 'Create a standing order'

  4. 04

    Type in the Payee's name

  5. 05

    Type in their bank account number

  6. 06

    Type in their sort code

  7. 07

    Type in a reference. Choose something that will help the person you’re paying recognise that it’s you

  8. 08

    Select one of the payment period options and click 'Next'

  9. 09

    Choose the account the standing order is to be paid from

  10. 10

    Enter the amount you wish to send. This amount will stay the same for all future payments, unless you amend it

  11. 11

    Select when and how often you want your standing order to be paid. Click 'Next'

  12. 12

    You’ll now see a summary of your standing order. Check the details and authorise with your card-reader

  13. 13

    Once authorised with your card reader, your new standing order will be set up. You’re done

Amend a standing order

We require at least 3 working days' notice to amend your standing order online, however you can amend a standing order due within the next 2 working days by contacting Telephone Banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order online is by close of business on Tuesday.

Created with Sketch.
The quickest route

What you'll need

 

Access to your NatWest app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that the standing order comes out from

  3. 03

    Select the 'Standing Orders' option

  4. 04

    Select the standing order you want to amend

  5. 05

    Select 'Amend' in the top right of the screen

  6. 06

    Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency

  7. 07

    Review and confirm the details. Done. Sorted. Finished.

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

  • A NatWest card reader
  • A card you can use with the card reader
  • Access to Online banking
  • Your Online Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Payments and transfers' from the left-hand menu

  3. 03

    From the Standing orders section, select 'Manage standing orders'

  4. 04

    From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button

  5. 05

    If required, amend the payee details and then select 'Next'

  6. 06

    If required, amend the payment details and then select 'Next'

  7. 07

    Please select 'Confirm' to complete your request

  8. 08

    Confirm the details are correct and if required authorise the changes using your card-reader

  9. 09

    Select 'Confirm' button to complete

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

  • A NatWest card reader
  • Your Online/telephone banking details (they’re the same)

Your step-by-step guide:

  1. 01

    Call us on 03457 888 444, relay UK: 18001 03457 888 444 (international +44 8705 888 444). You will hear an automated menu where you can make a selection based on what you want to do.

  2. 02

    To amend a standing order, you need to select option 1 “Payments and transfers”

  3. 03

    Follow the prompts over the phone

  4. 04

    Make sure you have the details of the standing order you would like to amend

What you'll need

 

Your NatWest card

Your step-by-step guide:

  1. 01

    Head into a branch and bring your NatWest card, we’ll ask you to tap in your PIN and use this as ID

  2. 02

    Details of the changes you want to make

Cancelling a standing order

If you want to cancel your standing order for any reason, you can do this via our mobile app or online. You can do it up to 2 working days before the payment is due to leave your account.

If your standing order is due within 48 hours, we’ll send you cancellation confirmation via email. Don’t forget to double-check that we have your correct email address.

How to cancel a standing order

Cancelling a standing order using our mobile banking app

  1. Log in to our mobile banking app.
  2. Select the account that the standing order is being sent from.
  3.  Select the ‘Standing order’ section.
  4.  Select the standing order you want cancelled.
  5. You will see the details of the standing order. The option to cancel will appear at the bottom of the screen.
  6. Confirm the cancellation – and you’re all done.

Cancelling a standing order online

  1. Log in to Online Banking.
  2. Click ‘Payments and transfers’.
  3. Under ‘Standing orders’, click ‘Manage standing orders’.
  4. You will see all the standing orders you currently have set up.
  5. Select one and click ‘View standing order’ to see more details. You can also select ‘Cancel standing order’, then ‘Confirm’ to cancel it.

 

Standing orders - FAQs