Banking with NatWest


Paym is coming to an end

From 4th February 2023, the Paym service won't be available on the app and you’ll be unable to make or receive Paym payments.

Don’t worry.  You will still be able to make and receive payments using an account number and sort code or by mobile number if registered with Pay Your Contacts. 

The Paym service will be closed permanently by all banks on 7th March 2023.

What is Paym?

Receive and send money to someone else through our app by using their phone number.

No need to find out their sort code and account number and they don’t even need to be with NatWest.

To send the payment using this method successfully, both you and the person you are sending money to need to be registered for Paym.

How to register for Paym

Make sure to have your mobile phone handy for this part.

  1. 01

    Open your NatWest app, tap on the 'My Profile' icon at the top right of your screen.

  2. 02

    Tap on 'Paym registration'.

  3. 03

    Tap on 'Start'.

  4. 04

    Select the account you want to link Paym to. This will be the account money will be sent to if someone pays you using Paym. 

  5. 05

    Tap ‘Confirm’.

    You're now ready to send and receive Paym payments.


How to make a payment with Paym

If the person you are paying isn't registered for Paym, the payment won't go through and the app will let you know.

  1. 01

    Open your NatWest app, tap on the account you want to make a payment from, select 'Payments' and then 'Pay your contacts'.

  2. 02

    Select the person you want to pay from your contacts, or enter their mobile number. Enter the reference and the amount you wish to send.

  3. 03

    For added security you may be asked to authorise this payment. If this happens you will see the ‘Authentication required’ screen. Just tap ‘Next’.

    Just re-enter your mobile app’s log in details, to re-confirm it’s you.

  4. 04

    Tap 'Continue' and select the reason for payment.

  5. 05

    Check the details are correct and tap 'Make payment' to send money.


    Alternatively you can pay someone new using their sort code and account details. Find out other ways of making payments from our app.


    You can also watch our handy video guide on how to send Paym payments. Watch it now.

Received a Paym text?

If you received a text from Paym, it means that someone has tried to send you money using the Paym service. The text will not ask you to send personal details or  include any direct links, if the text you received has then it's likely a scam text.

Visit our Security Centre to learn about protecting yourself online.