What you get with this account
- Visa debit card – lets you make purchases and withdraw money from any cash machine in the UK and overseas. Fees and charges apply to overseas withdrawals.
- Overdraft (subject to eligibility) - extra breathing space for your finances. Over 18s only.
- Fraud alerts – we’ll call you if we identify unusual activity on your account.
- Standing orders and Direct Debits – and a cheque book, making it easy for you to pay your bills.
- Monthly statements – check them online or receive a paper copy.
More reasons to bank with NatWest
- Emergency cash – if you lose your debit card you could withdraw up to £300 from any NatWest, RBS or Ulster Bank cash machine, if you have enough money in your account. You need to be an online or telephone banking customer to withdraw up to £300. If not you can withdraw up to £60 only. You must have at least £25 in your account to use this service.
- Always open – you can call our UK based telephone banking team 24 hours a day, seven days a week.
- Managing your money is easy – online, on the phone, on your mobile and at over 1500 UK branches. More on ways to bank.
- Switching to NatWest is easy – our dedicated team will support you all the way More on switching to NatWest.
- Our commitment to you – we aim to become Britain's most Helpful Bank. More on our commitment to you.
Accounts with benefits
Our Black Account and Advantage Gold account give you 5 Star Defaqto rated worldwide travel insurance, Green Flag car breakdown cover and more. You can receive the Black Account for £24 a month or the Advantage Gold Account for £12.95 a month.
Our online banking satisfaction survey (February 2011) found that 96.1% of NatWest Personal Banking customers who responded would recommend our service to a friend.
- We’re the 2010 Your Money Best Online Banking Provider
Our online banking service helps you:
- Stay in control - online banking makes looking after your money even easier.
- Bank when it suits you - day and night, you can do your banking whenever it suits you. System updates will mean that online banking is unavailable for short periods in the early hours of the morning.
- Transfer money - make instant transfers to any NatWest account - and transfer money to any other UK bank account.
- Pay bills - it's quick and safe to send money online. You can even set up standing orders for regular payments and manage your Direct Debits. You need to keep enough money in your account to cover any standing orders or Direct Debits or there may be charges.
- Manage your account - check balances and statements, searching through up to seven years of transactions. It's easy to find what you're looking for.
- Stay safe - with free security software, card readers and secure servers, we're working hard to beat the fraudsters.
- Keeping you safe online
We’re committed to keeping you safe and secure when you bank online with NatWest. To help protect you online, we provide free security software called Rapport, from the financial security experts at Trusteer. Our online banking security promise means you can bank online with confidence.
- Already bank online?
You should automatically see your Select Account once it has been fully opened.
- Already have a Select Account?
If you've already got a Select Account, but don't use online banking, signing up is simple and you could get instant access.
Wherever you are - home or abroad - you can use telephone banking any time, day or night. You only pay for the cost of the call.
- 24 hour service - use it whenever you need
- Use our automated service – or talk directly to a customer service officer.
- Get real-time balances – and up-to-the-minute statements
- Make instant transfers – pay bills, make payments and manage standing orders
You can pay in cash and cheques and make withdrawals at any NatWest branch.
Our free mobile phone banking service keeps you up to date with your finances when you're out and about.
- Balance updates – we'll text your account balance to your mobile phone once a week.
- Limit alerts – we’ll let you know when your account hits upper or lower limits set by you.
- Quick statements – we’ll send you a free text with an up-to-the-minute account balance and mini statement (available on most modern phones).
Network charges may apply.
- Free app for your iPhone
Download the free, 2010 NMA Effectiveness award winning, NatWest mobile phone banking application and bank with your iPhone.
We’re here to help. All our staff are committed to doing just that. And we want to make sure you’re satisfied at all times with the help and guidance we give you.
1) Your satisfaction with the quality of our service will be an essential part of how we reward our staff.
2) Our branch staff will be accredited by the Chartered Bankers’ Institute to ensure they have the right knowledge to help you.
3) If we make a mistake we will apologise and fix it, quickly and fairly.
Tell us what you think. Go to Ideas Bank.
Life's full of surprises and they’re not always pleasant ones. We're here to help you as quickly as possible when things go wrong
4) We will refund money lost from your account if we find you have been a victim of banking fraud.
5) We will provide you with a free emergency cash service if your debit card is lost or stolen, and send you a new card the next day.
6) We will be proactive in doing what we can to help customers who may be facing financial difficulty.
Tell us what you think. Go to Ideas Bank.
Whether you want to talk to us in person, on the phone, or choose to do your banking online we aim to make sure your banking experience is as efficient and helpful as possible.
7) We will serve 90% of customers in five minutes or less in our branches.
8) We will answer at least 90% of customer calls in less than a minute, from our UK-based telephone centres, 24 hours a day, seven days a week.
9) We will continue to offer new and innovative mobile banking services that make banking faster and more convenient, wherever you are.
Tell us what you think. Go to Ideas Bank.
Communities are important, when they thrive we all benefit. That’s why we remain committed to supporting communities across the country.
10) We pledge to maintain banking services wherever we are the last bank in town, that is where the nearest alternative bank is more than 1 mile away.
11) We will provide every secondary school pupil with access to MoneySense, our financial education programme.
12) We will continue to offer all our staff a day of paid leave to help projects in their local community.
Tell us what you think. Go to Ideas Bank.
And you'll be the judge
We will continue to publish a report every six months to let you see how well we have fulfilled our commitments and identify additional areas which need improvement. It will also include a full range of customer comments.
Switch to NatWest – it’s easy and free of charge
Our dedicated switching team takes the hassle out of switching. They’ll make most of the arrangements for you and are on hand to answer your questions.
Our switching guarantee
We’ll do everything we can to make the process go as smoothly as possible. In the unlikely event that you incur charges from your old bank because of an error or unnecessary delay on our part, we promise to refund these charges in full.
This is a summary of the rates and charges that apply to NatWest current accounts.
For full information, download:
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- Annual Equivalent Rate (AER) - this is a notional rate used for interest bearing accounts which illustrates what the gross credit interest rate (excluding any bonus interest payable) would be if paid and compounded on an annual basis. It helps you to compare the effective rates of credit interest on different accounts.
- Effective Annual Rate of Interest (EAR) - this is the real annual cost of an overdraft, stated as an annual rate, which takes into account how often interest is charged to the account. All other charges, such as arrangement fees, must be shown separately from the EAR.
- Gross Rate - this means the interest rate you are paid before the deduction of income tax.
- Net Rate - this means the interest rate you are paid after the deduction of income tax.
- Nominal Rate - the rate charged excluding compounding of interest and other charges associated with a borrowing, e.g. arrangement and security fees.
- p.a. - per annum (per year).
1. Arranged overdrafts
If you have arranged an overdraft facility with us in advance and you use this facility within the interest free thresholds, you will not pay any interest.
If the amount you overdraw under an arranged overdraft facility exceeds these thresholds, you will pay interest at the rates shown in the tables below on the overdrawn balance - even the part of the balance which is within any interest free threshold that applies to your account. However, we will not charge interest on any part of the overdrawn balance which is an unarranged overdraft or represents fees, charges or costs of the kind described in section 7 of our leaflet: NatWest Personal & Private Current Account Terms; Personal & Private Current Account Fees & Interest Rates; Helping you get the most from your Personal & Private NatWest Current Account (PDF).
If you have arranged an overdraft facility with us in advance under which you pay interest at a rate other than the rates shown in the tables below, the interest free thresholds shown below will not apply to your account.
Your overdraft may be subject to an arrangement fee. Our unarranged borrowing fees will apply if you borrow over your arranged limit. Please see the 'Unarranged overdraft and Returned Items - Charges' section for details.
Interest free thresholds
| Type of current account | Interest free threshold |
|---|---|
| Select Account | £100 |
Current rates
The following rates are effective from 04 July 2011
| Type of current account | Nominal monthly rate % | Nominal annual rate % | EAR % |
|---|---|---|---|
| Select Account | 1.52 | 18.28 | 19.89 |
Representative Example:
Overdraft limit: £1,200
Arrangement Fee: £0
Interest Rates 19.89% p.a. (variable)
Calculation and application of interest
Interest on arranged overdrafts is calculated on a daily basis and charged monthly.
The interest we charge in each charging period will be debited from your account 21 days after the end of that charging period (or on the next business day if this is a Saturday, Sunday or Bank Holiday). The charging period normally ends on the date that we issue your statement to you. If we are going to debit interest from your account, we will give you not less than 14 days' notice of how much we are going to debit and when.
Sums which do not bear interest
We do not charge interest on unarranged overdrafts. Nor do we charge interest on any part of an arranged overdraft which represents:
- A Default Notice Fee or other sum (apart from interest) you must pay us in connection with a breach of your obligations under your agreement with us; or
- A Returned Item Fee or Unarranged Overdraft Fee (see our leaflet NatWest Personal Current Account Fees, Charges & Interest Information for details of these charges).
Arranged overdrafts - arrangement fees
| Select Account, Select Silver Account and Advantage Gold Account | Fee payable |
|---|---|
| Arranged overdrafts of £7,500 or less | Free |
| Arranged overdrafts of more than £7,500 | 2% of amount (minimum £30) |
Representative Example:
Overdraft limit: £1,200
Arrangement Fee: £0
Interest Rates 19.89% p.a. (variable)
Unarranged overdrafts and returned items - charges
Our Act Now Alerts can help you stay in control and minimise or even avoid fees for unarranged overdrafts and returned items. They specify the time by which you should credit your account with cleared funds to cover all payments and/or to bring your account back into credit or within any arranged overdraft limit. Find out more about Act Now Alerts.
If we are going to charge you an Unarranged Overdraft Fee and/or a Returned Item Fee, we will give you not less than 14 days’ notice of how much we are going to charge you and when.
Unarranged Overdraft Fee
An Unarranged Overdraft Fee will be charged for each day on which there is an unarranged overdraft of greater than £6 on your account at close of business on that day. Please note: we will only charge an Unarranged Overdraft Fee for a non-business day (i.e. a Saturday, Sunday or Bank Holiday) if there is an unarranged overdraft of greater than £6 owing on your account at close of business on the first following business day.
When charged
21 days after the end of the charging period (or the next business day if this is a Saturday, Sunday or Bank Holiday). The charging period normally ends on the date that we issue your statement to you.
Fee Amount
£6 for each day for which an Unarranged Overdraft Fee is payable.
Returned Item Fee
A Returned Item Fee will be charged if:
- you informally request an unarranged overdraft by issuing instructions for a withdrawal or other payment; and
- the payment cannot be met from the funds in your account or any unused arranged overdraft facility; and
- we decide in our discretion not to make the payment.
When charged
21 days after the end of the charging period in which we decide not to make the payment (or the next business day if this is a Saturday, Sunday or Bank Holiday). The charging period normally ends on the date that we issue your statement to you.
Fee amount
£6 for each returned item (subject to a maximum of £60 in any charging period).
Making an informal request for an unarranged overdraft means you will normally have to pay a Returned Item Fee and/or an Unarranged Overdraft Fee. Please note that it is possible to incur both a Returned Item Fee and an Unarranged Overdraft Fee on your account on the same day or as a result of a single transaction (for example, where we take a Returned Item Fee from your account and this creates an unarranged overdraft of greater than £6 on your account).
For examples showing how our charges work, please see the section headed Unarranged Overdrafts and Returned Items in our leaflet NatWest Personal & Private Current Account Terms; Personal & Private Current Account Fees & Interest Rates; Helping you get the most from your Personal & Private NatWest Current Account (PDF)..
| Enforcement | ||
|---|---|---|
| A Default Notice Fee will be payable if we need to serve a default notice on you (for example, if you fail to repay your overdraft on demand or we wish to enforce any security we hold). This is in addition to any other charges that may apply. | Within four days of the Default Notice being served. | £30 per notice |
Additional services
| Stopping payment instructions | |
|---|---|
| Stopping a cheque (unless it has been lost or stolen) | £10 |
| Payments | |
|---|---|
| Obtaining a banker's draft | £12 |
| Obtain a special cheque clearance | £15 |
| CHAPS payments | £23 - between banks £21 - between our branches |
| Obtaining copies of statements | £5 per request |
| Arrangement fee for Advantage Private FlexiLoans | Any fees payable will be advised to you at the time |
| FlexiLoan arrangement fee | 2% of amount borrowed (minimum fee £100 |
| Emergency Cash Service | You can access up to £300 from your account if you are an online or telephone banking customer and if you aren’t, we’ll still give you up to £60 to tide you over – these amounts are providing you have the money available in your account. As a minimum you must have £25 available in your account to use this service. |
| Safe Custody | |
|---|---|
| Annual Holding Charges (payable annually in arrears) | |
|
|
| Initial and subsequent re-deposit(s) | £10 |
Annual Holding Charges are applied in arrears so any withdrawal made prior to the anniversary of the deposit will incur a pro-rated amount of the annual charge. In addition, a £10 fee will be charged for initial deposits and any re-deposits following item inspection or temporary release. The charges set out above are inclusive of VAT.
Please note that we only accept new items into Safe Custody for our Private Banking customers. Items already held by us in safe custody will continue to be held.
If the service you are looking for is not shown in the table above, please ask at any branch or call the number on your statement summary sheet.
Credit facilities: Over 18s only. Calls may be recorded. Details correct at the time of publication. Security may be required.
Full copies of the fees and interest rates, and terms and conditions that apply to our personal accounts can be downloaded from our terms and conditions page.
- Mobile phone top-ups
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Mobile phone top-up facility available at all NatWest cash machines and those displaying the top-up logo, including those operated by Royal Bank of Scotland and Tesco Personal Finance. Top-up amounts are subject to your debit card daily withdrawal limit and the availability of sufficient funds. Network operator top-up limits may also apply.
- Overdrafts
-
You have to repay any overdraft upon our request. Overdraft and interest rates may change.
- Telephone and online banking
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Sometimes we have to update our systems so our 24-hour telephone and OnLine Banking services may not be available for short periods in the early hours of the morning.
Please also read our website terms and conditions which cover your use of this website.
Get in touch
Become a Private Banking customer
Existing customers
0845 305 0600*
*Minicom 0845 900 5961. Max call charge from a BT landline is 8p plus 4p per minute. Calls from other networks may vary.
Calls may be recorded.