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Applying online is easy and only takes a few minutes. Please read the key facts about our insurance services below, tick the box and then click on the link to continue.
NatWest Car insurance and NatWest annual Travel insurance customers:
To take advantage of your 10% loyalty discount, please call 0800 051 5450. Minicom 0800 051 3030. Lines are open 8am-8pm Monday to Friday, 9am-4pm on Saturday.
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 | 135 Bishopsgate |
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
 | We offer products from a range of insurers |
| We can only offer products from a limited number of insurers |
 | UK Insurance Limited for creditor insurance (with the life cover element being underwritten by Direct Line Life Insurance Company Limited) UK Insurance Limited for home insurance UK Insurance Limited for motor insurance UK Insurance Limited for stand alone travel insurance Sterling Insurance Group Limited for personal accident insurance (except our Direct Marketing channel where a product from Avon Insurance plc is offered) Royal Sun Alliance Insurance plc for student and graduate possessions Royal Sun Alliance plc for safe custody insurance National Westminster Life Assurance Limited for term assurance National Westminster Life Assurance Limited for critical illness insurance Norwich Union Healthcare Limited for income replacement insurance Sterling Insurance Group Limited for accidental death insurance offered with an Advantage Gold or Advantage Private bank account UK Insurance Limited for travel insurance offered with an Advantage Gold or Advantage Private bank account ACE European Group Limited for payment card protection and Domestic & General Insurance plc for extended warranty insurance provided with an Advantage Gold or Advantage Private bank account UK Insurance Limited for home emergency insurance provided with an Advantage Private bank account Royal and Sun Alliance Insurance plc for Purchase Protection insurance for an Advantage Gold or Advantage Private bank account. |
| We only offer our own products. |
3. Which service will we provide you with?
| We will advise and make a recommendation for you after we have assessed your needs. |
| You will not receive advice or recommendations from us for any type of non-investment insurance contract. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. |
4. What will you have to pay for our services?
| A fee of £ |
| No Fee |
You will receive a quotation that will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
National Westminster Bank Plc, 5th Floor 280 Bishopsgate, London EC2M 4RB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 121878.
Our permitted business is arranging and advising on non-investment insurance.
You can check this on the FSA`s Register by visiting the FSA`s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
6. Ownership
The Royal Bank of Scotland Group plc, which is a parent undertaking of various insurance companies in the Royal Bank of Scotland Group (including companies in the Direct Line Group (such as Direct Line Insurance plc, Direct Line Life Insurance Company Limited, National Insurance and Guarantee Corporation Limited, UK Insurance Limited and Privilege Insurance Company Limited), Churchill Insurance Company Limited and also National Westminster Life Assurance Limited and Royal Scottish Assurance plc), also, indirectly wholly owns and controls National Westminster Bank plc.
7. What to do if you have a complaint
If you wish to register a complaint, please contact us:
.... In writing National Westminster Bank plc, Customer Relations Unit, 225 Shenley Road, Borehamwood, WD6 1TE
.....by phone 0800 505 050
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service,
8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Information can be obtained on request, or by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk.
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