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 | 135 Bishopsgate |
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
2. Whose products do we offer?
 | We offer products from a range of insurers |
| We can only offer products from a limited number of insurers |
 |
UK Insurance Limited for creditor insurance (with the life cover element being provided by Direct Line Life Insurance Company Limited) UK Insurance Limited for home insurance UK Insurance Limited for motor insurance UK Insurance Limited for stand alone travel insurance Sterling Insurance Group Limited for personal accident insurance (except our Direct Marketing channel where a product from Avon Insurance plc is offered) UK Insurance Limited for essentials contents insurance Royal & Sun Alliance Insurance plc for safe custody insurance National Westminster Life Assurance Limited for term assurance National Westminster Life Assurance Limited for critical illness insurance Aviva Healthcare Limited for income replacement insurance ACE European Group Limited for accidental death insurance provided with eligible Advantage current accounts UK Insurance Limited for travel insurance provided with eligible Advantage current accounts ACE European Group Limited for payment card protection provided with eligible Advantage current accounts Domestic & General Insurance plc for extended warranty insurance provided with eligible Advantage current accounts UK Insurance Limited for home emergency insurance provided with eligible Advantage current accounts Royal & Sun Alliance Insurance plc for purchase protection insurance provided with eligible Advantage current accounts UK Insurance Limited for Green Flag Motoring Assistance provided with eligible Advantage current accounts AIG UK Limited for Identity Theft Protection provided with eligible Advantage current accounts Lifestyle Services Group Limited provides the services and have arranged the insurance cover with London General Insurance Company Limited for mobile phone insurance provided with eligible Advantage current accounts Lifestyle Services Group Limited who provide the services for the Gadget and Handbag Cover options and have arranged the insurance cover with London General Insurance Company for the Gadget and Handbag Cover options provided with eligible Advantage current accounts |
| We only offer our own products. |
3. Which service will we provide you with?
| We will advise and make a recommendation for you after we have assessed your needs. |
| You will not receive advice or recommendations from us for any type of non-investment insurance contract . We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. |
4. What will you have to pay for our services?
| A fee of £ |
| No Fee |
You will receive a quotation that will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
National Westminster Bank Plc, 5th Floor, 280 Bishopsgate, London EC2M 4RB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 121878.
Our permitted business is arranging and advising on non-investment insurance.
You can check this on the FSA`s Register by visiting the FSA's website www.fsa.gov.uk or by contacting the FSA on 0300 500 5000.
6. Ownership
The Royal Bank of Scotland Group plc, which is a parent undertaking of various insurance companies in the Royal Bank of Scotland Group (including Direct Line Insurance plc, Direct Line Life Insurance Company Limited, National Insurance and Guarantee Corporation Limited, UK Insurance Limited, Churchill Insurance Company Limited, National Westminster Life Assurance Limited and Royal Scottish Assurance plc), also directly wholly owns and controls National Westminster Bank Plc.
7. What to do if you have a complaint
If you wish to register a complaint, please contact us:
.... In writing National Westminster Bank Plc, Customer Relations Unit, 225 Shenley Road, Borehamwood WD6 1TE
.....by phone 0800 015 4212
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service,
8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
NatWest is a member of the Financial Services Compensation Scheme (FSCS). The Scheme can pay compensation to customers if they are eligible and a regulated firm is unable to pay claims against it, usually if the firm stops trading or is insolvent. Compensation limits apply depending on the type of claim. Compulsory insurance (e.g. third party motor): 100% of the claim, without any upper limit. Non-compulsory insurance (e.g. home and general): 100% of the first £2,000 plus 90% of the remainder of the claim, without any upper limit (with effect from 01/01/10 maximum 90% of the claim, without any upper limit). General insurance advice and arranging (for business conducted on or after 14 January 2005): 100% of the first £2,000 plus 90% of the remainder of the claim without any upper limit (with effect from 01/01/10 maximum 90% of the claim, without any upper limit).
Most retail consumers (this includes private individuals and some small businesses) are eligible under the scheme. For further information on the conditions governing compensation and details on how to apply please refer to the FSCS at www.fscs.org.uk
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I confirm I have read the key facts. I would like to continue with my online application >>
