Important Information

For Branch orders:

Delivery Times:

• You can order up to 10 days in advance and specify the delivery day of your choice.
• Orders placed before 3pm can be available for collection no earlier than 1pm next working day.
• Orders placed after 3pm can be available for collection no earlier than 1pm next working day +1.
  - This means that if you place an order after 3pm on Friday the earliest it can be with you is 1pm on Tuesday.

Charges:

• All our currencies and foreign travellers cheques are commission free, only sterling travellers cheques incur 1% commission (min £3, max £50)
• An emergency next day delivery service is available from 3pm -3.30pm but this will incur an additional fee of £5.

For Telephone and online orders:

Restrictions:

• To protect against fraud, you must take your payment card and a passport or driving license with you when collecting your order from our branches, if you do not bring either item the order cannot be issued to you.
• Also to protect against fraud, there is a £2,500 order limit in a 90 day period. There is no such limit if you place your order in-branch.

Charges:

• All our currencies and foreign travellers cheques are commission free, only sterling travellers cheques incur 1% commission (min £3, max £25)
• Home delivery orders for less than £500 will incur a delivery fee of £5, branch delivery is free for all orders.

Delivery Times:

• You can order up to 10 days in advance and choose a delivery date to suit you.
• Orders placed before 12 noon (online) and 2pm (telephone) can be delivered/available for collection no earlier than 1pm next working day.
• Orders placed after these times can be delivered/available for collection no earlier than 1pm next working day +1.
  - This means that if you place an order after these times on Friday the earliest it can be with you is 1pm on Tuesday.
• Saturday deliveries are available but cannot be guaranteed, i.e. if you request delivery for a Saturday it may arrive Saturday or Monday.
• Payment will be requested at the time you order (from a debit or credit card) and once the order has been finalised and processed it cannot be cancelled.
• Where home delivery is chosen, we will deliver to UK registered payment card addresses only.

Advantage Accounts:

• If you have an Advantage Gold, Advantage Private or a Student or Graduate account, then you qualify for preferential exchange rates. To benefit you must order through your membership services telephone number (found in your benefits booklet).