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Our Service status

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Online Banking login

We’re changing the Online Banking login button in the next few days to make it simpler and clearer. If you want to start using Online Banking or if you get locked out and need to provide details to get back in you can do this at www.natwest.com/WaystoBank or by giving us a few details here

Planned system updates

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned out with this time, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.


We have changed our website design and navigation to make it easier for you to find the content you are looking for, and we'd love to know what you think of the new layout.

Online Banking

Service working normally

Mobile Banking

Service working normally


Service working normally.