Credit Card Online Services
The safe and convenient way to look after your credit card
Why manage your credit card online?
We've made managing your credit card as simple, secure and convenient as possible.
We offer two ways to manage your credit card online. We recommend signing up for both NatWest online banking (where you can manage your cards and NatWest bank accounts together) and Credit Card Online Services.
Credit Card Online Services is the complete way to manage your credit card online and lets you do more.
| Feature | Online banking | Credit Card Online Services |
|---|---|---|
| Balances - get up to date balances and pay your bill |  | |
| Switch off paper statements - save paper and switch to online statements | | |
| View transactions online - view earlier transactions | 4 months | 18 months of PDF statements |
| Free email/text alerts - reminders of your balance and when payments are due | | |
| Balance transfers - transfer balances from other credit/store cards | | |
| Manage personal details - change your address and contact details online | | |
 Find out more | Find out more |
It's easy to sign up for Credit Card Online Services, and it should only take a few minutes.
When you sign up, you'll have to create your own login details. You need separate details for Credit Card Online Services and online banking.
You'll get instant access to a limited version of the service. We'll then send you an activation code by post. Use this the next time you login to Credit Card Online Services to get full access.
Credit card only customers
Sign up for Credit Card Online Services for our most comprehensive online credit card management service.
More than one NatWest account
If you have a NatWest credit card and another NatWest savings, loan or current account, you can sign up for online banking and Credit Card Online Services. If you don't have a NatWest credit card, you can still sign up for online banking.
- What's the difference between online banking and Credit Card Online Services?
- Can I use my online banking details to access Credit Card Online Services?
- Who can use Credit Card Online Services?
- What happens when I register?
- How do I activate my account?
- Need a helping hand?
What's the difference between online banking and Credit Card Online Services?
Online banking puts you in control of many of your NatWest accounts, including your current account. It also lets you carry out some everyday transactions on your credit card account.
For example, you can view or download your transactions or pay your credit card from your current account.
However, Credit Card Online Services lets you do more. You can:
- Monitor your credit card - keep track of your credit card spending 24 hours a day, including up to date transaction and balance details
- Receive free alerts - to keep you up to date with your credit card balance and when your payment is due*
- Use your credit card for more - pay bills, make a balance transfer and transfer money to your NatWest current account or any other UK bank account
- Pay your credit card bill - make a payment from any UK debit card
- Go paperless - with online statements you can see and download statements from the last eighteen months
- Manage your personal details - update all of your contact details online
Can I use my online banking details to access Credit Card Online Services?
No. To access Credit Card Online Services you will need to set up a separate username, internet PIN and password.
Who can use Credit Card Online Services?
To register, you need to be aged 18 or over and have a NatWest credit card.
What happens when I register?
We'll ask you to choose a username and create an internet PIN and password. You'll need these details every time you login.
As soon as you've chosen your username and internet PIN, you'll have instant access to your credit card balance and transactions.
We'll send you an activation code within 7-10 working days. You'll need this to activate your account and get access the full online credit card servicing management tools. To protect your security, we'll send the activation code by post.
How do I activate my account?
When you receive your activation code, login and enter your code. You'll then have full access to Credit Card Online Services.
Need a helping hand?
If you need help to complete your registration, just call us on 0845 301 6079 (Minicom 0845 900 5961) Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
* Your network operator may charge you for texts received whilst overseas.
To sign up for Credit Card Online Services you need to have a NatWest credit card and be aged 18 or over.
Please note that system updates will mean that Credit Card Online Services is unavailable for short periods in the early hours of the morning.
