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Problems logging in?

Get back into online banking

We've all pressed the wrong key when logging in. So don't worry – just give it another go. You get a total of three attempts before we temporarily lock your account. We do this to help protect your security.

We'll do our best to give you instant access to your accounts. However, sometimes we may need to send you further instructions and a new Activation Code.

Your Customer Number

You were given this when you signed up for online banking.

Your Customer Number is your date of birth, followed by up to four digits.

Can't remember your Customer Number? Simply complete our registration form again to get re-advised of your Customer Number and regain access to online banking immediately.


Your PIN

You chose this when you originally signed up for online banking.

Your PIN is a four digit number.

Can't remember your PIN? Simply complete our registration form again and regain access to online banking immediately.


Your Password

You set this when you registered for online banking.

Your password is between six and 20 characters. It may contain letters and numbers.

If you can't remember your Password, simply complete our registration form again and regain access to online banking immediately.


My Activation Code isn't working, what should I do?

When you use your Activation Code, please double check you enter both your Customer Number and Activation code correctly.

My activation code isn't working, what should I do?

When attempting to use your Activation Code please double check you are entering both your Customer Number and Activation code correctly.

If you have attempted to use the Activation Code over 3 times, the code will be locked and you will need a new one. You will need a new Activation Code if the original one sent to you has expired.

To obtain a new Activation Code you simply need to complete our Online Application Form.

When you complete the online application you may gain instant access to your accounts without the need for an Activation Code. However if an Activation Code is still required it will arrive either by post or text message.


Do I need a Card-Reader to log in to online banking?

No, you don't need your Card-Reader to log in to online banking