Problems logging in
Forgotten your details?
Everyone does it - accidentally pressing the wrong key when logging in. Don't worry - just give it another go, you get 2 attempts before being locked out.
Need a reminder?
- Your Customer Number. You were given this when you signed up for online banking. It's your date of birth, followed by up to four digits. Can't remember it? Simply re-submit your details and you should be able to access the service straight away.
- Your PIN. You chose this when you registered for online banking. Can't remember it? Simply re-submit your details and you should be able to access the service straight away. Once you receive them, simply set your new PIN online.
- Your Password. This was set by you when you registered. It's between six and 20 characters and may contain both letters and numbers. If you can't remember it, just re-submit your details and you should be able to access the service straight away.
