New to online banking?
Activate online banking today
You’re almost there. Soon, you’ll be able to get the most from online banking – saving you time and effort.
An Activation Code is a 10-digit number you may have received or be waiting for in order to gain access to online banking.
If you didn't receive instant access to your accounts, we’ll send an Activation Code and further details to your home address. You should receive this 3-5 days after you registered.
To activate the full version of online banking, you need:
- Your Customer Number. A unique 10-digit number which identifies you to us. It starts with your date of birth (ddmmyy) followed by a four digit number
- Your Activation Code. We send this in the post with 3-5 days after signing up to online banking. Remember, it's valid for six weeks
Getting started with online banking is easy:
- Click the log in button – you'll find it in the top right-hand corner on every page within natwest.com
- Enter your 10-digit Customer Number
- Tick the 'Activation' box, which is immediately below the Customer Number
- Enter your Activation Code. Remember, once you have successfully logged into online banking, you need to securely destroy the Activation Code
- Choose your PIN. Your PIN must be four digits. We’ll ask for random characters from your PIN each time you log in, so it's important to keep it memorable but secret – don’t record your PIN anywhere
- Choose Your Password. Your Password should be between 6 and 20 characters long. It can be made up of letters and numbers. Again, make this memorable but secret
- Then just follow the instructions on screen
Remember, we will never ask you to disclose your full PIN Number and Password.
- Lost or expired Activation Code?
You will need a new Activation code if it was sent to you over 45 days ago, as the code will have expired.
Similarly, if you have tried to use the Activation Code more than three times, the code will be locked and you’ll need a new one.
To get a new Activation Code, simply re-submit your details.
- Lost or forgotten your Customer Number?
- Need a little help?
Stay secure – visit our Security Centre before you set up online banking.
If you entered your debit card details during sign-up, or followed the Activation Code process, then you’re ready to make the most of the benefits of online banking.
Right now you can check your balances, recent transactions and statements in real-time. You can also transfer funds between your NatWest accounts.
Once you’ve activated your Card-Reader, you’ll be able to pay bills, manage standing orders and direct debits, make payments to friends and much more.
To order a Card-Reader:
- Log in to online banking
- Select 'Change Settings' from the menu
- Select 'Order Card-Reader'
To switch over to online statements:
- Log in to online banking
- Select 'Statements' from the menu
- Click 'Start or stop receiving bank statements by post'
- Click 'no' beside the account – or accounts – where you wish to switch off paper statements
You’ll also need to give us a valid email address. We’ll use this to send you an alert when your statement is ready to view online.
To help protect you online, we recommend free security software called Rapport. It’s from the financial security experts at Trusteer.
- Visit our Rapport page to find out more
- Click 'Download now'
- Read the system requirements, then choose the PC or Mac version
- When you're prompted, save the file
- Double-click the file to install Rapport
- Follow the instructions on screen
Set a target, then see how your savings are shaping up against your goal. It’s easy to link your goal to an existing savings account, or open a new one.
What would happen if you save a bit more, or give yourself less time to meet your goal? Play about with different figures, to see how they affect your savings.
