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Mobile phone top-ups

Use one of our many cash machines across the UK to top-up your pre-pay mobile phone without the need to visit a shop, buy a voucher, or make a long phone call:

How does it work?

  • It's completely free of charge
  • Works with all the major mobile networks
  • You can top-up a friend or relative's phone!
  • You can do it 24 hours a day, 365 days a year

Topping up at a cash machine only takes around 40 seconds, here's a demonstration to show you how it works:


Will it work with my network?

All major UK mobile networks are covered. So if you have an O2, Orange, T-Mobile, Vodafone, Virgin Mobile or Tesco Mobile pre-pay phone, you'll be able to top-up using this new service.


Will it work with my card?

If you have a NatWest account with a Cashcard or Servicecard, you'll be able to use the service. E-top up cards are not required.


Which cash machines can I use?

You can top-up your phone at NatWest, The Royal Bank of Scotland or Tesco Personal Finance cash machines. Use our Branch Locator to find your nearest NatWest branch.


What's the maximum top-up amount?

The maximum in any one transaction is 50. However, you can use the top-up service more than once in a day, as long as you stay within your daily cash withdrawal limit and have enough money in your bank account. *

* Some mobile network operators may also apply a limit to the number/value of top-ups you can undertake. For details please contact your mobile network operator.

Whenever you use the cash machine top-up service your bank account will be debited with the top-up amount requested and your daily cash withdrawal limit will be reduced accordingly. If, for any reason, the top-up amount is not credited to your phone, please contact the Customer Services Department of your mobile network operator.


Get in touch

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