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Telephone banking

NatWest Telephone Banking is a quick and easy way to access and manage your accounts over the phone. Access to NatWest Telephone Banking is available any time, day or night. Plus, all NatWest Telephone Banking customers can use their Customer Number to access NatWest Online Banking.

To access NatWest Telephone Banking call 08457 888 444 (Minicom 0800 404 6161).

We’ve recently improved NatWest Telephone Banking

NatWest Telephone Banking is now even faster and just as simple. Next time you call us on please listen carefully as the menu has changed. If you require assistance with this change, please refer to our quick reference guide.

By using your telephone keypad you can access a range of helpful automated services, such as -

Balance and Account Transactions
Faster access to hear your balances and recent transactions.

Transfers and Payments
One stop shop for making and managing payments to registered third parties, transfer funds between your linked NatWest accounts and making payments on your NatWest credit card.

Statements and Cheque and Pay-In Books
Order a statement or cheque and pay-in book without visiting your local NatWest branch. Items will be sent to your registered mailing address.

Plus, NatWest Telephone Banking provides you with access to one of our Customer Advisors located in our UK-based centres.

To access these services and many more simply call 08457 888 444 (Minicom 0800 404 6161). Please have your Customer Number and NatWest Telephone Banking PIN to hand.

We’ve recently made changes to NatWest Telephone Banking based on feedback from our customers. Our service is now even faster and just as simple.

Here’s a quick reference guide to our new NatWest Telephone Banking service.

For NatWest Telephone Banking call 08457 888 444 (Minicom 0800 404 6161) then –

Press 1 Press 2 Press 3
Automated self service option for balances, transactions, payments and general banking enquiries.

Then,

Press 1 for Balance & Account Transactions

Then follow the prompts to

  • Hear your balances and available funds
  • Hear recent transactions
  • Search for a transaction
Press 2 for Transfers & Payments

Then follow the prompts to

  • Transfer money between your NatWest accounts
  • Pay a NatWest credit card
  • Pay a bill or individual
  • Hear, amend or cancel a payment you set up earlier
  • Hear, amend or cancel a regular payment
Press 3 to order a statement and cheque and paying-in books

Then follow the prompts to

  • Order a new cheque book
  • Order a new paying-in book
  • Order a printed statement
Press 4 if you require assistance from a UK-based Customer Advisor		 To talk to a UK-based Customers Advisor about –

  • existing loans and overdrafts
  • account charges
 To talk to a UK-based Customer Advisor about –

  • new products and services
  • account enquires for customers not registered for NatWest Telephone Banking
  • registering for NatWest Telephone Banking

NatWest Telephone Banking is free to use, you simply pay the cost of a phone call.

To register call 0800 88 11 77 (Minicom 0800 404 6161).

Telephone banking is available to NatWest personal customers aged 11 or over with a current or savings account. System updates may mean that the services are unavailable for short periods in the early hours of the morning.

Ways to apply

To register for telephone banking:

  • Call us on
    0800 88 11 77

    Minicom
    0800 404 6161

If you are already a telephone banking customer:

  • Call us on
    08457 888 444

    Minicom
    0800 404 6161
Top 50 call centres for customer service 2011

A member of the Top 50 Call Centres for Customer Service 2011

The Royal Bank of Scotland Group was assessed by the 'Top 50 Call Centres for Customer Service' (both NatWest and RBS call centres were tested as part of this assessment)