TouchPay currently can only be used by those NatWest mobile banking customers who have been confirmed as part of the trial. These customers will be selected from those who registered their interest to take part. The TouchPay trial generated a lot of interest and the registration period is closed now.

TouchPay can be used wherever you see the contactless logo . See list of retailers accepting contactless

There are a number of features that make TouchPay a very safe way to pay. First, you must unlock your phone (we recommend you have a phone pin set up to do this) and launch the TouchPay app to make a transaction. You also have two payment settings to choose from:

• Automatic Simply touch your phone to the reader. From time to time, you’ll be asked to enter your passcode to ensure your phone is still in your possession.
• Manual Enter your passcode every time, before you make a transaction.

We take security very seriously so as long as you look after your passcode, we’ll protect you should you experience any fraud or loss.

Remember, during a contactless transaction, your iPhone doesn’t leave your hand, which helps reduce the risk of fraud.

You can check your TouchPay transactions on the app Transaction overview and manage your spending with the Transaction tracker feature.

Purchases will also be shown on your paper statement, through NatWest Online Banking and your Mobile Banking App.

TouchPay contactless transactions are free within the UK and NatWest will not charge you for the TouchPay service. However standard data download charges may apply, depending on your tariff. Please contact your mobile network operator for details.

The iCarte cover will be sent to you at no cost.

The iCarte cover is lightweight and is the same thickness as an average phone cover. It is black with no NatWest branding.

TouchPay is linked to the NatWest current account you gave at registration. You can also check this in the app where the last four digits of your linked account will be shown in the main screen and transaction history area. As this is only a trial, the account can not be changed.

The pilot will run for approximately four months. When the trial is close to finishing, we will get in touch to let you know what happens next with TouchPay.

This is a trial of a new service and therefore is only available for users of iPhone 4S and iPhone 4 at this time. We hope to make TouchPay available for other smart phones in the future. Please regularly check back for updates on natwest.com

Close to the end of the trial we’ll be in touch to get your final feedback and let you know what happens next with TouchPay. You will not be asked to return your iCarte but you will no longer be able to pay in store using TouchPay.