By using your iPhone 4S or iPhone 4, you can pay for purchases of £20 or less direct from your current account. We invited customers to help us trial TouchPay and have generated a lot of interest. The registration period is now closed.
The trial is limited to 1000 mobile banking customers.
There are a number of features that make TouchPay a very safe way to pay
Control where you spend your money with the transaction tracker feature
Go contactless at: McDonald’s, Pret A Manger, EAT, Subway
And at some: Caffè Nero, Burger King, Krispy Kreme, Crussh, Boots, Spar, Timpson, Superdrug, Slug and Lettuce, The Co-operative Food, WH Smith travel and many independent retailers, such as news agents.
The list of retailers accepting contactless is growing all the time, so look out for the symbol wherever you pay.
TouchPay currently can only be used by those NatWest mobile banking customers who have been confirmed as part of the trial. These customers will be selected from those who registered their interest to take part. The TouchPay trial generated a lot of interest and the registration period is closed now.
There are a number of features that make TouchPay a very safe way to pay. First, you must unlock your phone (we recommend you have a phone pin set up to do this) and launch the TouchPay app to make a transaction. You also have two payment settings to choose from:
We take security very seriously so as long as you look after your passcode, we’ll protect you should you experience any fraud or loss.
Remember, during a contactless transaction, your iPhone doesn’t leave your hand, which helps reduce the risk of fraud.
You can check your TouchPay transactions on the app Transaction overview and manage your spending with the Transaction tracker feature.
Purchases will also be shown on your paper statement, through NatWest Online Banking and your Mobile Banking App.
TouchPay contactless transactions are free within the UK and NatWest will not charge you for the TouchPay service. However standard data download charges may apply, depending on your tariff. Please contact your mobile network operator for details.
The iCarte cover will be sent to you at no cost.
The iCarte cover is lightweight and is the same thickness as an average phone cover. It is black with no NatWest branding.
TouchPay is linked to the NatWest current account you gave at registration. You can also check this in the app where the last four digits of your linked account will be shown in the main screen and transaction history area. As this is only a trial, the account can not be changed.
The pilot will run for approximately four months. When the trial is close to finishing, we will get in touch to let you know what happens next with TouchPay.
This is a trial of a new service and therefore is only available for users of iPhone 4S and iPhone 4 at this time. We hope to make TouchPay available for other smart phones in the future. Please regularly check back for updates on natwest.com
Close to the end of the trial we’ll be in touch to get your final feedback and let you know what happens next with TouchPay. You will not be asked to return your iCarte but you will no longer be able to pay in store using TouchPay.