Gold hotels

Your Advantage Gold membership gives you:

• Access to over 21,000 hotels worldwide – from 2 Star to 5 Star accommodation
• Online search and book – at the dedicated Gold Hotels website. This includes pictures, maps and other useful travel information including independent reviews from TripAdvisor
• Our price promise – if you find the same hotel online from a bonded online travel agent (ABTA membership or equivalent), we’ll refund the price difference. Terms and conditions apply. How does the price promise work?

• Log in to book online through Membership Services
• Or call Membership Services on 0845 300 3695. Minicom users call 0870 523 9670.

Lines are open from 8am–8pm weekdays and 9am–5pm on Saturdays.

With Advantage Gold, you can also save up on airport hotels and holidays booked with major operators. More on holiday discounts

• How does the price promise work?
• Is the discount 60% on every hotel I book?

Q. How does the price promise work?

A. If you find a lower price with another online hotel booking agent, after you have booked with Gold Hotels, you can make a claim for the difference in price.

• You must make the claim within 48 hours of making the booking
• For last minute bookings, you must claim at least 72 hours before the date of arrival
• Bookings made during Special Events Periods are excluded. An example of a Special Event Period is the 2010 World Cup in South Africa
• Only prices from online travel retailers will be matched, and the accommodation at the lower price must be offered by a bonded travel agent (ABTA membership or equivalent)
• The claim must be based on a like for like comparison of the same date, hotel, room type, occupancy, rate type and currency
• The lower price with the alternative provider must be available with immediate confirmation using online booking, and must not be subsidised through other elements (such as frequent flyer credits, meal plans or link to other products or packages).

Q. Is the discount 60% on every hotel I book?

A. No, the amount of the discount varies from time to time. It depends on when you make your booking and when you plan to stay.