Common questions
Converting Your account
Pop into your local branch and an adviser will go through the features and benefits of the account with you to ensure you can make an informed decision about whether the account is right for you. Our Advisers can also calculate if this account is saving/making you more money than it is costing you, so that you have the figure in black and white. If, after this conversation, you decide that the account doesn’t meet your needs, the adviser will be able to convert your account.
You will be able to convert to either a more suitable Packaged Account alternative, or to our standard Current Plus Account.
E.g: If you hold a Advantage Gold you can opt to convert to Advantage Blue which may be more appropriate for you.
If you decide to change to our standard Current Plus Account then you will receive one last pro rata charge for the length of time you have kept the account since your last charging date.
Eg: If your charging date is the 1st of the month and you downgrade on the 16th, you will receive a fee for the two weeks you have held the account, ie: £12.95/2 = £6.47
This will be taken within 45 days. There will be no packaged account fees taken after this point.
If you downgrade to different Packaged Account such as Advantage Blue then similarly your charge will be calculated on a pro rata basis and from that point the new Packaged Account fee will apply.
Your account details (Sort Code and Account Number) will remain the same and your debit card will be unaffected. All that will change will be the name of the account.
E.g Instead of your account being shown as Advantage Gold on your statements it will show as a Current Plus Account.
Within your Packaged Account you have access to many exclusive benefits, which include preferential interest rates on your savings. Once you downgrade your Packaged Account, your Advantage Saver will be converted to a First Reserve account. This means that you may receive a lower return on your savings going forward, therefore it is important to consider the extra Interest that your Packaged Account brings you.
If you have taken a preferential Packaged Account rate on your Mortgage, Loan or Insurance (Home & Car) then your preferential rate will remain in place. However, once your Mortgage,Loan or Insurance finishes/is due for renewal, then you will no longer be eligible for the Packaged Account discounted rate.
Please speak to a Customer Adviser at you nearest branch to find out what benefits would remain and what benefits you will lose if you convert and don’t forget, you can ask your adviser to calculate just how much your preferential rates are saving you.
Living abroad
Gold hotels: Helps you save up to 60% at over 21,000 hotels worldwide.
Overdrafts: A pre-arranged overdraft with tailored interest rates with the financial flexibility you need.
Savings: Preferential, tiered interest rates, instant access and easy account management when you save with Advantage Reserve.
Mortgages: Whether you’re a first time buyer, moving home or remortgaging, we’ve got a wide choice of mortgage deals. UK property only.
Holidays: Make great savings on package holidays from major operators for you and your family, flights and even airport parking. Must be paid with your UK-based bank account or credit card and a postage and package fee will be applied when sending documentation outside of the UK.
Home insurance: Get an extra 10% off your first year’s premium with our 4 or 5 Star Defaqto rated home contents and buildings insurance. UK property only, subject to eligibility.
Privilege card: Enjoy great days out when you save 20% on entrance fees for up to six people at over 200 UK attractions. UK attractions only.
Travel money: Enjoy preferential exchange rates and no commission on foreign currency delivered to your door.
Purchase protection: Cover against loss, theft or accidental damage for up to 100 days when you buy items costing more than £50 with your Advantage Gold card.
Green Flag car breakdown cover: From Green Flag, one of the UK’s leading breakdown specialists. Includes roadside assistance, Home-Call and recovery service.
Car insurance: Save 10% in your first year with NatWest car insurance and make even more savings if you already have NatWest home insurance.
Extended warranty: An extra year of warranty on up to six new household appliances including TV, computers and kitchen appliances.
Mobile phone insurance: Up to £1000 cover for your mobile, PDA, Blackberry or iPhone against loss, theft, damage or unauthorised calls – wherever you are in the world.
Identity theft protection and assistance: Helps you to combat the fraudsters and rebuild your credit status – with document registration, online card monitoring and a credit report.
Accidental death benefit: Up to £15,000 protection for your family to help them through a difficult time.
Loans: Enjoy tailored interest rates on your NatWest personal loans when you apply in branch, by telephone and online.
Credit cards: Enjoy a tailored rate of interest with our great range of credit cards.
Travel insurance: 5 Star Defaqto rated worldwide travel cover that protects you and your family all year round on trips up to 31 days – providing you have resided in the country of residence for at least six calendar months prior to your trip.
As long as you continue to have an Advantage Gold account you will continue to receive the preferential rate on your banking products.
Yes, if you will be resident in the UK, with the exception of Travel Insurance.
To be covered by our Travel Insurance policy you need to reside in the country of residence for at least 6 calendar months prior to your trip.
You have a choice of NatWest current accounts.
Our full range of current accounts
If you want to review your Advantage Gold account please call 0161 452 2997.
Here's our benefits and savings breakdown summary with examples of how we worked out your potential savings.
| Save up to | How we worked out your potential savings |
|---|---|
| £160 |
Annual 5* Defaqto rated UK and Worldwide travel insurance Annual worldwide family travel insurance with winter sports cover worth up to £160 (April 10). Rated 5 Star by independent research agency Defaqto in February 2010. |
| £119 |
Mobile Phone Insurance Saving based on Phones 4u premier plan at £9.99 per month (April 10). |
| £64 |
Identity Theft Protection and Assistance Saving based on Sentinel Identity Theft Protection (Apr 2010). |
| £18 |
Accidental Death Benefit Saving based on Aviva's cover of £20,000 for £1.99 a month (Apr 2010). |
| £54 |
Car Insurance Saving based on 10% off first year's premium for fully comprehensive cover on a Toyota RAV 4 (VVT-iGX) for a 30 year old male driver with a licence for over 3 years, 5 years No Claims Discount, £250 voluntary excess and mileage of 8,000 living in BN12 3JA (Apr 2010). |
| £45 |
Home Insurance Saving based on a 49 year old with buildings and contents insurance for a 3 bedroom semi-detached house built 1946-1970 in BN21 3JA (Apr 2010). |
| £69 |
Extended Warranty Saving based on a LCD Television costing £450 and 12 months cover in addition to the manufacturers 12 or 24 month warranty (April 2010). |
| £69 |
Green Flag Car Breakdown Cover Saving based on Green Flag cover for a 36 year old male, living in Leeds, driving a 2003 Renault with level 2 cover (April 10). |
| £18 |
Privilege Card Saving based on 2 Adults receiving a 20% discount when visiting 2 attractions a year where the standard ticket price is £22.50 (e.g. London Dungeon). |
| £175 |
Advantage Gold Travel Service with Thomas Cook Based on a family holiday to Tenerife for 2 adults and 2 children. Departing from London Gatwick on 31 August and staying 7 nights at the Parque de la Paz Aparthotel on a Self Catering basis. Price before discount, including in-flight meals and extra luggage allowance is £1,754. 10% discount is £175.40. Price after discount is: £1,578.60 (Apr 2010). |
| £55 |
Gold Hotels Savings based on a twin/double room for 3 nights at the 4* hotel, Hotel Concorde Montparnasse, Paris staying between the 06 July 2010 to 09 July 2010 at £309. The same hotel with expedia.co.uk at £364. (Apr 2010). |
| £23 |
Complimentary home delivery and preferential exchange rates on travel money Based on preferential exchange rates, 0% commission and complimentary home delivery for: 2 short breaks with £300 currency (worth £10+5); and one holiday with £800 of currency and £300 of commission free travellers’ cheques (worth £8) (Apr 2010). |
Benefit provider information
Annual 5* Defaqto rated UK and Worldwide travel insurance
NatWest Advantage Gold travel insurance is underwritten by UK Insurance Limited (UKI) who are authorised and regulated by the Financial Services Authority. Registered No. 1179980. UKI is a Royal Bank of Scotland Group Company.
Mobile phone insurance
This cover has been arranged for National Westminster Bank by Homecare Insurance Limited, Holgate Park, York YO26 4GA. Registered in England No. 2793290. A member of the CPP Group of companies and trading under the CPP trademark.
Identity theft protection
The policy is underwritten by AIG UK Limited. It is administered on behalf of NatWest Bank Plc by Affinion International Limited. Company Number: 1008797. Affinion International Limited is authorised and regulated by the Financial Services Authority.
Car insurance
NatWest car insurance is underwritten by UK Insurance Limited (UKI) who are authorised and regulated by the Financial Services Authority. UKI is a Royal Bank of Scotland Group Company.
Home insurance
NatWest home insurance is underwritten by UK Insurance Limited (UKI) who are authorised and regulated by the Financial Services Authority.UKI is a Royal Bank of Scotland Group Company.
Extended warranty
NatWest extended warranty Insurance is underwritten by Domestic & General Insurance PLC (Company Number 485850).
Car breakdown cover
Advantage Gold car breakdown cover is underwritten by UK Insurance Limited. UK Insurance Limited is authorised and regulated by the Financial Services Authority.