
Below are the most commonly asked questions. If you can not find the answer to your query, please email us.

Railcard renewals happen each year between June and July. As per the terms and conditions, railcards will be re-issued to customers who have used their accounts as their main bank account. If a railcard hasn't been issued this may be because there hasn't been any activity on your account.
This offer is available to first year undergraduates commencing their first Higher Education course or existing customers who are undergraduates commencing their first Higher Education course and upgrade their account to a student account from 9th June to 31st October.
Please contact the NatWest Student Centre on 0191 501 3806.

£1,250. However, please ask in branch if you need more.
We have a special loan scheme for students who study medically -related degrees or postgraduate legal qualifications.
Please contact your branch.
The main campaign opens 9th June to 31st October 2008.

If you are not satisfied with any aspect of our service or products, please tell us. Visit a branch, write to us, telephone or email.

Call us on
0800 200 400
Minicom
0800 917 0526
Monday to Friday 8am-8pm
Saturday 9am-6pm
(excluding public holidays)
Calls may be recorded

If your query is related to the offers in the account, please email us. For all other queries, call 0800 200 400 or pop into your local branch.