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Follow us on Twitter


We're committed to making helpful banking available in as many places as possible. That's why we're on Twitter responding to your queries and keeping you informed. We take your security seriously, so please don't Tweet personal details. Follow us on Twitter at:


NatWest Twitter Help
Our Customer Contact Team listens and responds to your questions between 8am and 8pm, 7 days a week, excluding Bank Holidays.
@NatWest_Help

NatWest Twitter Cricket
Get the inside view on cricket chat, stats, match highlights, competitions and more.
@NatWest_Cricket


For news and announcements from RBS Group, please follow:
@RBSGroup
@RBS_PressOffice


Important Information

By clicking the above links you will be taken to www.twitter.com ("Twitter"), an independent third party website not associated with NatWest or the RBS Group. With the exception of our own Tweets or Messages, we are not responsible for and do not endorse, guarantee or control the views or opinions expressed on Twitter or any third party sites. For your own safety, please do not disclose any personal information or account details on Twitter.


House Rules

These House Rules apply to social media accounts operated by National Westminster Bank plc, Personal Banking division ('NatWest', 'us', 'we', and 'our') on social media platforms, including but not limited to, Facebook, LinkedIn, Twitter and YouTube.

Any references in these House Rules to 'you', 'your' or 'yours' are references to the person(s) using our social media accounts.

We have designed these House Rules so you can interact with us in a safe and appropriate way. If you do not accept these House Rules, please do not use our social media accounts.
We are part of The Royal Bank of Scotland Group (the 'Group'). For information about our group of companies please visit www.rbs.com and click on ‘About Us’.

Unless we state otherwise, our social media accounts are only intended for residents of the United Kingdom.


The basic rule for tweeting us is:

Only post information you are happy for everyone to see

Do's and Don'ts

Do

  • Do keep your comments or messages succinct.
  • Do keep comments or messages on-topic.
  • Do only comment or message us with your own opinions.

Don't

  • Don’t comment or message personal or confidential information.
  • Don’t use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment.
  • Don’t use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition.
  • Don’t comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity’s reputation
  • Don’t post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account.
  • Don’t use our social media accounts in any way which is anti-competitive or could be expected to give rise to anti-competitive behaviour.

If you don’t comply with these House Rules we may delete your comments or block you from our social media accounts.


Management of our Twitter accounts

Our social media accounts may be managed by Group employees and/or third parties appointed by us. We cannot moderate what others post about us or the Group before it is posted, but we may (if we are able) remove posts which don’t comply with our House Rules.


Views and Opinions

Social media platforms are independent third party websites and are not associated with us or the Group; we can’t control what they do.

With the exception of our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information and are not our views or those of the Group. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.


Complaints

If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure. . If you do make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.


Using your comments, ideas and images

You confirm any material (like suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else’s intellectual property rights. Unless prohibited by the social media platform’s own terms of use, you also grant us and the Group a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium..


Our materials and intellectual property

Our names, images, trade marks and other materials contained on our social media accounts are protected by intellectual property rights. You must not use these materials for any reason without our express consent.


External Websites

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.

Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.


Advice

Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.


Changes

We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules.
You should make sure you are complying with the current House Rules.

We reserve the right to close our social media accounts at any time, without prior written notice.


Notices

Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the 'Regulatory information' section.


Governing Law

These House Rules are governed by the laws of Scotland if your address is in Scotland. If you live elsewhere, the laws of England and Wales apply to these House Rules. Any dispute regarding these House Rules shall be subject to the exclusive jurisdiction of the courts of Scotland, or the courts of England and Wales if you live elsewhere.


Regulatory Information

We, National Westminster Bank plc, are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and are entered on the Financial Services Register with the registration number 121878. We are a public limited company registered in England and Wales with company number 929027 and have our registered office at 135 Bishopsgate, London EC2M 3UR.