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Press Room

19 April 2010

Customers Trapped in Travel Chaos Receive Help From NatWest

Financial help is on hand for NatWest customers stranded abroad due to the volcanic ash cloud. The bank has pulled together a package of assistance with the following initial measures:

  • refunds on ATM fees for foreign cash withdrawals for affected customers
  • increased limits on credit cards where appropriate to help customers cover unexpected costs such as hotel accommodation and food.

Brian Hartzer, CEO Retail Banking said: “An estimated million people have been caught up in the travel chaos. All those stuck abroad must be feeling stressed and we want to help our customers where we can by arranging practical, financial support. This is the start of our support package and we will be adding to it over the next few days.”

Note to editors:

  • Customers should contact their bank via the 24 hour telephone number on the reverse of their credit card for credit card assistance.
  • Customers seeking an ATM fee refund should contact the bank in the normal way with details of their travel disruption.

About the RBS Group

The RBS Group is a large international banking and financial services company. Headquartered in Edinburgh, the Group operates in the United Kingdom, Europe, the Middle East, the Americas and Asia, serving over 30 million customers.

The Group provides a wide range of products and services to personal, commercial and large corporate and institutional customers through its two principal subsidiaries, The Royal Bank of Scotland and NatWest, as well as through a number of other well-known brands including, Citizens, Charter One, Ulster Bank, Coutts, Direct Line and Churchill.

The UK Government has a total shareholding in RBS Group of 39.7 billion shares, 70.3% of the total outstanding shares on issue or an economic interest of 84%.