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Update on Systems Issues from 2nd December

We're very sorry for our systems issues on 2nd December. The majority of issues have now been resolved. You may have also experienced some delays accessing our websites over the past 24 hours. Visit our Current Service Status for updates.

If you need to get in touch with us about the recent system issues, or make a related complaint, you can do that by following the links below.

Getting in touch

Support Centre here to help you with your specific queries.

Community Update we regularly update our Community with current status and ways we can help you.

Make a complaint - if you can't find what you need on our Community and need to make a related complaint.

You can also come into a branch, where our staff will be ready to help. View list of our branches on extended opening hours or phone us on 0800 151 0404 (freephone) or 03457 888 444

Please note we are experiencing high call volumes at the moment, so it may take us longer than usual to answer your call.

Putting your safety and security first

Visit our security centre to see the many ways we protect you and guidance on how to protect yourself