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Great ideas come from great conversations
As well as responding to as many individual suggestions as we can, we'll provide regular updates on how we're improving your bank.
Read on to get the inside view
A message from Chris (April 2012)
Firstly, thank you to everyone who's taken the time to post a suggestion on our new Ideas Bank.
We review all your ideas and have already got to work on some of the most popular:
- Mobile apps - we're extending our range. We'll keep you posted!
- Getting in touch online - we've added 24/7 web chat to the site in the contact us section. We can answer general questions. If you are a registered Online Banking customer and you have a more specific question about your account, just log into your Online Banking and our Customer Adviser can verify it's you.
- Showing interest rates - now included in your online statements dated from 13th January 2012 and we're investigating how we can show rates in your Online Banking account summary.
- Adding references to payments - we're looking into the best way to make this work in your Online Banking.
- Using graphs and charts - expect to see even better ways of reviewing your spending and saving later this year.
Keep your ideas coming and we'll continue to respond and post updates on what we're doing. You can also follow us on Twitter @NatWest_Help.
Chris Popple
Managing Director, Digital Channels