Our Customer Charter

We’re committed to becoming the UK’s most helpful bank.


NatWest Customer Charter poster

It’s not just words, it’s a goal at our very core, guided by four promises that are outlined in our Customer Charter for all to see.

Promises we’ve created by speaking to customers like you. And that we plan to deliver against by always providing the best quality service, no matter how you bank with us:

We put our customers' needs first

- We will listen and then help you find solutions that meet your needs


We make banking easier

- We will help you bank with us in the simplest and most convenient way


We are there whenever you need help

- We will take personal responsibility when you need support from us


We are fair and honest

- We will explain the features and pricing of our products clearly and simply


If you think we have fallen short at any time, we want to know - you can be sure we will always listen and work to put it right.