We want to become Britain’s most Helpful Bank. That’s why, in 2010, we launched our Customer Charter. We’ve worked hard to live up to our commitments, always striving to provide you with the products and services you want. We’ve made progress and laid strong foundations, but there’s more to do.
This year we’ve listened to feedback from over 25,000 customers which has helped us to develop a new Customer Charter we’ll be sharing here in June. We’re confident that you will find our new Customer Charter even more powerful proof of our determination to serve our customers well and be Britain's most Helpful bank. Come back in early June for your first chance to see our new Customer Charter and tell us what you think.