Make a complaint
At NatWest we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.
Whichever way you contact us we'll start investigating straight away.
In person - Speak to our staff at any of our branches: Branch Locator
By telephone
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
Minicom customers call
08457 888 444
0845 30 50 600
08457 11 44 77
0800 917 0526
Calling from abroad
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
+44 8705 888 444
+44 118 963 9696
+44 8705 11 44 77
In writing - please address your letter to the Branch Manager, your Private Banking Manager, or your Business Banking Manager. They will ensure that your complaint is dealt with by the person who has the knowledge and experience to resolve your type of complaint: Branch Locator
Calls may be recorded. Maximum call charge from a BT landline is 6p plus up to 4p per minute. Business rates and calls from other networks may vary.
Making a complaint
What happens next?
To find out what happens after we receive your complaint download this guide to our complaints procedure.
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