Talk to us about your account 24 hours daily
Personal customers
Private customers
Business customers
Calling from the UK
08457 888 444
0845 30 50 600
08457 11 44 77
Calling from abroad
+44 8705 888 444
+44 118 963 9696
+44 8705 11 4477
General Product enquiries
0800 200 400
+44 121 695 9238
Credit cards
Classic Cards
Gold Cards
Private Banking & Premium
Black Cards
NatWest World
0870 333 9091
0870 333 1993
0870 909 3715
0845 300 3699
0845 300 8480
+44 1268 508 018
+44 1268 508 018
+44 1268 508 018
+44 1268 508 017
+44 1268 508 020
Mortgages
0800 400 999
+44 121 635 1234
Insurance
Car
Home
Life
Travel
Essential Contents
Business
0800 051 5405
0800 051 5450
0800 068 2161
0800 051 5401
0845 301 5719
0800 051 0562
+44 800 051 5405
+44 117 926 3709
+44 208 261 7020
+44 117 926 3000
Travel
Travel money
Insurance
0845 300 1279
0800 051 5401
Bereavement helpline
0845 303 6100
+44 1204 678 001
Minicom customers
0800 917 0526
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Visit your local branch
Talk to us about joining NatWest or make an appointment at your local branch
Lines are open: Mon to Fri 8am-8pm, Sat 9am-6pm, Sun 10am–4pm (excl. public holidays)
Calling from the UK
0800 200 400
Calling from abroad
+44 121 695 9238
Minicom customers call
0800 917 0526
Calls may be recorded.
Ideas Bank
Great ideas come from great conversations. We want you to share your ideas on how we can become
more helpful, vote for ideas you like and discuss them with us. Join the conversation
Staff recognition
If you want to nominate a member of our staff for exceptional service you can do so here using our online nomination form.
At NatWest we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.
Whichever way you contact us we'll start investigating straight away.
In person - Speak to our staff at any of our branches: Branch Locator
By telephone
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
Minicom customers call
08457 888 444
0845 30 50 600
08457 11 44 77
0800 917 0526
Calling from abroad
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
+44 8705 888 444
+44 118 963 9696
+44 8705 11 44 77
In writing - please address your letter to the Branch Manager, your Private Banking Manager, or your Business Banking Manager. They will ensure that your complaint is dealt with by the person who has the knowledge and experience to resolve your type of complaint: Branch Locator
You can also write to us now using the online form
If you want to give us feedback and share your ideas on how we can be more helpful, please join the conversation
Calls may be recorded. Max call charge from a BT landline is 6p plus up to 4p per minute. Business rates and calls from other networks may vary.
Lost and stolen cards and cheque books
Calling from the UK
0870 600 0459
Calling from abroad
+44 1268 500 813
Fraud & identity theft
0845 300 4350
+44 1268 508 020
Cards blocked abroad
+44 1268 508 020
Minicom customers
0800 917 0526
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.