Rapport

Rapport adds the protection your business needs. It helps to stop criminals using advanced techniques to steal your login details and other data.

Rapport – the right way to protect your business
Rapport shields your login details and other information by forming an additional security layer between your computer and Bankline. It checks that you genuinely are connected to our site and ensures your data is being transferred to Bankline – not a fraudster.

However, your company still needs antivirus software and firewalls. Rapport complements these security measures, but does not replace them.

Powerful, secure and easy to install
It takes just seconds to download Rapport from our website. If your organisation has a policy on downloading and using software, contact your IT department before you download Rapport.

Rapport is easy to use, and does not get in the way of everyday browsing. It also updates automatically to protect you from new threats.

Our existing security
Bankline is extremely secure. However, Rapport is a vital layer of security that can’t be met by your antivirus software and firewalls alone.

• Why do we need the software?
• What’s at stake?
• Why choose Rapport?
• Who developed Rapport?
• Do we still need antivirus software?
• How is my business protected?
• Is my existing security software compatible with Rapport?
• Which websites are protected?
• Will it work on our PCs?
• Does the software work on Macs?
• Is the software compatible with screen readers?
• How do I know I’m protected?
• I’ve got a problem with the software. Can I get help?
• I think I’ve been a victim of online fraud. What do I do?
• Why does my address bar say “The Royal Bank of Scotland Group Plc”?
• I can't download Rapport - what should I do?
• Can I install Rapport across our organisation, without downloading it onto each PC?
• I've received an error or warning message, what does it mean?
• I have some additional questions. Who can I ask?

Why do we need the software?
Without Rapport, your business is not fully protected – traditional security software is good, but it can only do so much.

Rapport goes one step beyond the criminals, to protect your business’ usernames, passwords, and other sensitive login information. This prevents malware and fraudulent websites from stealing your information.

The software also protects your online communication – and prevents malware from tampering with your transactions.

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What’s at stake?
Using hard-to-detect techniques, fraudsters could steal your details when you use Bankline. Fraudsters do this by tricking you – making you believe you’re sending these details to us.

In fact, the details could be going straight to the fraudsters instead – even if it looks like you’re on our website.

Unfortunately, anti-virus software and firewalls alone can’t protect you from these attacks.

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Why choose Rapport?
It’s essential to install Rapport – here’s why:

• Peace of mind – Rapport tells you that you really are connected to Bankline, and not a fraudulent website.
• Protect your passwords – shut out criminals spying on your online banking details.
• Ahead of the game – Rapport stops fraudsters in their tracks, without relying on constant updates.
• Fast – Rapport is a small piece of software. It’s designed to let your computer work just as quickly as before.
• Proven & Award Winning – Rapport has won several IT industry accolades, including European Web Fraud Prevention Product of the Year in the prestigious Frost & Sullivan (PDF, 125KB) awards

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Who developed Rapport?
We have worked with the financial security experts at Trusteer to offer Rapport to our customers, free of charge.

The Online Banking Report called Rapport “a major boost in fraud prevention” upon its launch in 2008, and Trusteer have subsequently won several prestigious awards, including a medal in the 2011 UK IT Industry Awards for Security Innovation of the Year.

Important information - The Bank accepts no liability for the set up, provision or use of software provided by third party providers.

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Do we still need antivirus software?
Yes. Antivirus software is a vital part of each computer’s defences, and you need to make sure it is up-to-date. Rapport is designed to work alongside antivirus software and firewalls – it is not designed to replace them.

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How is my business protected?
Firewalls, antivirus software and Rapport work in very different ways:

• Antivirus – helps to stop threats, by scanning your PCs and looking for suspicious files
• Firewall – hides your computers from attackers, and helps stop criminals getting data in and out of your machines
• Rapport – locks down the connection between your machines and Bankline. It checks our site is genuine, and stops your data going to counterfeit sites

To defend your details, your business needs to use Rapport alongside antivirus software and a firewall. You should install Rapport on each individual PC or Mac that is used to access Bankline.

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Is my existing security software compatible with Rapport?
Rapport is designed to work alongside your existing antivirus software and firewall - it's not designed to replace them.

Visit the Trusteer website for a complete list of compatible security software.

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Which websites are protected?
Rapport automatically protects you when you visit Bankline. However, you can set the software up to protect other websites too.

Visit the Trusteer website to protect other websites

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Will it work on our PCs?
Yes, if you’re using:

Please note that Rapport does not support pre-release versions of operating systems and browsers (e.g. release candidate, beta or alpha / development versions).

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Does the software work on Macs?
Yes, if you're using:

Please note that Rapport does not support pre-release versions of operating systems and browsers (e.g. release candidate, beta or alpha / development versions).

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Is the software compatible with screen readers?

Trusteer Rapport will work with screen readers, so you can install it. Some functionality, however, will not be available.

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How do I know I'm protected?

You need to look out for the Rapport icon which appears next to your browser's address bar.

You're protected – the icon is green when your information is safe:

No protection – the icon is grey when Rapport is not safe-guarding your information:

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I’ve got a problem with the software. Can I get help?
Yes, simply use the help function within the software – how to contact Trusteer about a problem.

You can also email support@trusteer.com. Expect to receive an automated response within 20 minutes and a detailed response within one business day.

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I think I’ve been a victim of online fraud. What do I do?
If you think any of your company accounts with us have been accessed online by someone other than yourself – please contact us immediately.

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Why does my address bar say “The Royal Bank of Scotland Group Plc”?
When you successfully log in to our online banking service using a recent browser (such as IE9, Firefox 18 or Chrome 24), the address bar will turn green. It's an extra way of helping you check that a website is safe, secure and trustworthy. The name for this 'traffic light' system is extended validation certificates.

These security certificates confirm the website is encrypted and that the organisation has been authenticated according to industry standards. If the organisation does not conform to these standards, the address bar will turn red.

NatWest is a member of The Royal Bank of Scotland Group (the Group). For information about our Group of companies please visit the ‘About Us’ section on www.rbs.com.

For more information on extended validation certificates, visit the Internet Explorer pages.

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I can't download Rapport - what should I do?
Speak to your IT administrator and tell them you’d like to install the software.

To do this, they may need to change some settings – for support, they can email Trusteer directly at support@trusteer.com

Trusteer will send an automated response within 20 minutes, and a detailed response within one business day.

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Can I install Rapport across our organisation, without downloading it onto each PC?
Yes – you’ll need to contact Trusteer directly at support@trusteer.com

Trusteer will send an automated response within 20 minutes, and a detailed response within one business day.

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I've received an error or warning message, what does it mean?
Explanations of all the dialogue messages which can appear are available on the Trusteer site

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I have some additional questions. Who can I ask?
The Trusteer website has answers to lots more questions; please visit Trusteer’s Frequently Asked Questions on Rapport.

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