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Reporting fraud

How to Protect Yourself

Bank account fraud - including cheques,
payments or debit card transactions

Do you suspect that you've been the victim of fraud - or have you noticed any suspicious transactions on your NatWest account?

You can report this to us by telephoning 0845 300 3986 (Monday to Friday 8am-8pm, Saturday 8am-6pm and Sunday 9am-5pm) or by contacting one of our branches.

From outside the United Kingdom, please telephone (0044) 125 230 8047. You can reverse the charges on calls from abroad.

Calls may be recorded.

Credit card fraud

If you need to report fraud in relation to a NatWest credit card, you should telephone 0845 300 4350 (24 hours a day).

From outside the United Kingdom telephone (0044) 1268 508 020 (24 hours a day). You can reverse the charges on calls from abroad.

Calls may be recorded.

Report suspicious emails and scam

Received a suspicious email that claims to be from us?

Fraudsters often send random emails pretending to be from banks.

Report suspicious emails

Report a suspected scam

Remember, if an offer appears to be too good to be true, it usually is - don't respond to any unsolicited communication which promises money in return for you making a payment and if someone is claiming a refund from you make sure their payment cannot be returned unpaid before releasing funds.

More information on common scams

Stop, think and save your cash

Always report details of any suspected scam to Action Fraud

Get in touch

Call the Bankline Helpdesk on
0845 300 4108

Typetalk
18001 0845 300 4108

Lines are open: Mon-Fri 8am-6pm (excl. public holidays).

Max call charge from a BT landline is 8p plus up to 2p per minute. Business rates and calls from other networks may vary. Calls may be recorded.