First time user on Online banking
Helping you set up your online banking service
When you sign up for online banking, you'll receive a Customer Number. We will send you an Activation Code in the post.
To activate the full version of online banking:
- Go to log in
- Enter your 10-digit Customer Number
- Tick the 'Activation' box
Then follow the on-screen instructions.
What to expect
You need to create your own Password and PIN. These are used each time you log in. They should be memorable but not easy to guess. Don't make the PIN the same as the PIN on your business card.
Your Password must be between six and 20 characters and can contain both letters and numbers.
We will only ask for random characters from your Password and PIN when you log in - keeping you safer online.
Order a card reader
To use online banking to its full potential, you'll need to order a Card-Reader. To do this, log in to online banking and select 'Change Settings' and then 'Order Card-Reader'. Once you have activated your Card-Reader you will be able to use the full range of online banking services.
Lost your numbers?
If your Activation Code has expired or lost, or if you have lost or forgotten your Customer Number - simply resubmit your details.
Further help
If you are having trouble using online banking, or you have a question, try our
'Got a question? service.
Please read the advice and tips in our security section before you set up online banking.
