Telephone banking

Telephone banking benefits

• UK based call centres - our advisers understand your needs
• Speedy service - need account information urgently? You'll find our automated service just the ticket
• No cost - there are no charges for telephone banking; all you pay for is the call
• Round the clock access - every day of the year. System updates will mean that some services for are unavailable for short periods in the early hours of the morning
• Personal accounts management - deal with all your business and personal finances at once
• Fully featured - carry out a range of transactions without leaving your office
• Employee access - your authorised employees can be given information-only access to check account balances, request statements and stop cheques

Features of telephone banking

With telephone banking you can carry out a range of transactions and access a number of services.

• Transfer money - immediate transfer of funds between your NatWest accounts or transfer money to someone else's account
• Pay bills - pay your suppliers, staff or general business expenditure
• Manage payments - set up, change and cancel standing orders and Direct Debits
• Check your balance - order a statement and check your recent transactions as well
• Order foreign currency - to be delivered to your business or collected from a NatWest branch
• Order a cheque book - or a pay-in book or even a banker's draft

Features of telephone banking

If you already use the NatWest online banking service, you'll automatically be registered for telephone banking. Find out more about Online banking and register.

If you don't use online banking, you can download an application form to register for telephone banking.