Switching To NatWest
Taking the hassle out of switching business accounts
Whatever your reason for wanting to move, switching bank accounts doesn’t need to be a lot of work and worry. Let us help make it easy for you.
When you switch to NatWest, our dedicated switching team will support you all the way. They’ll use their skills and experience to make your move as smooth as possible.
The switching team will:
- Transfer your existing Direct Debits and standing orders
- Transfer the balance on your old account, or transfer funds to clear an overdraft
- Give you all you need to operate your account, within 10 working days of your application being approved
- Help complete the paperwork – so you don’t have to do it on your own
If you have current and savings accounts, business loans, and use payroll or other banking services, you may prefer to switch in stages. This can be a simpler way to make sure your new banking services are successfully integrated with your business.
Benefits of switching in stages
- Lets you move the parts of your banking arrangements that cause you the most issues
- You can 'phase in' changes rather than making them all at one time
- Reduces the risk of a break in business continuity for you and your customers
- Gives you a chance to test us out
Move now for better service
Our aim is to provide a level of service that makes a difference to your business. We want to make business banking simple, and let you get on with running your business.
- Support from an accredited team of Business & Relationship Managers with local knowledge and expertise
- Telephone, Mobile and Online banking services allow you to manage your banking on the go, giving you the freedom to bank when and where you want
- Access to over 1,600 NatWest branches in the UK
- You’ll have access to a wide range of experts and services you’d expect from a major banking organisation
You'll also benefit from an annual review which helps us both identify what additional support we can offer – and ways we can help you save time and money.
Switching business bank accounts doesn’t need to be a daunting process. We’ve worked hard to ensure our switching specialists have the right skills to make things as easy as possible for you, every step of the way.
We’re confident that a switch to NatWest will be easy for you and better for your business in the long term.
Challenge us to match your deal
If you feel tied to your current bank because of the deal they’re offering, give us a call. We’re happy to look at matching the overdraft, card and other facilities which you have right now.
Bank charges – don’t worry
In the unlikely event that a delay on our part causes you to incur any bank charges when you switch your account, don’t worry. We’ll refund these charges to you in full.
Moving your account to and from NatWest
We make a series of commitments to you when you decide you want to move your account to us and if you decide to leave NatWest. Every six months we publish results indicating how we perform against each of these commitments. The results are obtained by way of monthly sampling and are given in the tables below.
Joining NatWest
July to December 2012 Performance
| Our commitment | Timescale | Result |
|---|---|---|
| When we receive a list of your Direct Debits and standing orders, we will arrange to set these up on your new account | By close of business on the third working day following receipt of the list, or any later date agreed with you | 90.4% |
| If requested (and this is authorised by you), we will arrange for your old bank to transfer your remaining credit balance to us. | By close of business on the second working day following receipt of your request or any later date agreed with you. | 95.0% |
| If agreed with us in advance, we will transfer funds from your new account to your old bank, to clear your overdraft (including interest & costs) with them. | By close of business on the second working day following receipt of your request or any later date agreed with you | 65.4% |
Leaving NatWest
July to December 2012 Performance
| Our commitment | Timescale | Result |
|---|---|---|
| If requested (and this is authorised by you), we will provide your new bank with a list of your existing Direct Debits and standing orders. | By close of business on the second working day following receipt of the request. | 83.1% |
| If requested (and this is authorised by you), we will cancel your Direct Debits and standing orders. | By close of business on the second working day following the receipt of the request or any later date agreed with you. | 96.8% |
| If requested (and this is authorised by you), we will transfer the remaining credit balance on your account to you or to your new bank account. If requested (and this is authorised by you), we will also close your account with us. | We will transfer any credit balance by close of business on the third working day following receipt of the request. However, if we have been requested to close the account this will take an additional working day (i.e. four working days in total) whether the account has a credit or zero balance. | 93.1% |
| On receipt of sufficient cleared funds, to clear the balance of any overdraft (including interest and costs), the outstanding balance will be cleared and, if requested (and this is authorised by you), we will arrange to close your account. | Within 3 working days following receipt of the funds. An additional working day is required if we have been requested to close your account. | 100.0% |
| If you are a small or medium sized enterprise** and these timescales are not met when you are moving your account to a new bank and this is wholly due to a failure on our part, you will be entitled to make a claim for payment, by contacting your Business Relationship Manager or Service Team* contact. * For CIB, Corporate & Commercial customers only. | ||
Some of these targets are not applicable to an account with a secured overdraft.
Apply now
Call us on
0800 096 8527
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9am-5pm (excl. public holidays).
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