Telephone banking

With Businessline telephone banking, you can do your banking by phone - from home, from your office or from abroad. Use our 24-hour automated service or speak to one of our team.

Get up-to-the-minute information on your business - and personal - accounts. You can:

pay bills
set up, amend and cancel standing orders
order a cheque book, paying-in book or statement
transfer funds between most of your NatWest accounts

Our Customer Service Officers can also help you with information on our other products.

If you apply for online banking, you automatically receive Businessline.

Download a user guide to both services (pdf 128kb)

Please read this important legal information

Summary of key features of NatWest Telephone Banking
Feature	Detail
Access method	Phone
Set up and ongoing cost	Free (apart from the cost of the call)
Helpdesk	24 hours a day
Account history	6 months (last 6 entries available via the automated service)
Maximum number of accounts	20 (maximum 10 accounts from automated service)
Bill payments and transfers between accounts	Yes
Currency accounts	No
Order stationery	Yes