eBusiness guide

Download the guide or individual factsheets

eBusiness Guide - click here for the whole guide (206KB pdf file)

eBusiness - what does it mean for your business? (16KB pdf file)
A factsheet providing you with basic information about electronic business. It will help you to consider new opportunities, assess how you can benefit from these opportunities, and assist you in making more informed decisions.

Making e-plans (17KB pdf file)
This factsheet helps you analyse the implications of e-business for your own business, to decide what steps to take and assess your priorities.

Getting your business on-line (26KB pdf file)
Offers an introduction on how to take your business on-line, looking at surfing the web, using e-mail, setting up a website and e-commerce.

Marketing your eBusiness (part1) - Marketing basics for on-line business (22KB pdf file)
Marketing your eBusiness (part2) - Basic tools (37KB pdf file)
Marketing your eBusiness (part3) - Advanced tools (21KB pdf file)
These factsheets help you devise an effective e-marketing plan for your website or on-line business. They provide guidance on the use of on-line and off-line marketing tools and techniques suitable for small and medium-sized businesses.

Customer Service Aspects of eBusiness (29KB pdf file)
Examines the application of traditional customer service techniques on the Internet and explains the benefits of using this new business channel.

On-line payment and security (24KB pdf file)
An overview of security issues and payment methods involved in selling on-line.

Securing your eBusiness (21KB pdf file)
This will help you put security in perspective and explain the sort of issues you need to address to secure your electronic business.

eBusiness Legal Issues (19KB pdf file)
This factsheet looks at some of the legal aspects of eBusiness.

Trading on the Internet - taxation issues (18KB pdf file)
A factsheet covering basic taxation considerations for Internet trading.